Sumudu Rupasinghe
Adelaide,SA
Summary
Customer-focused individual with a strong history of successful adaptability and development in every working field and culture. Upholds customer satisfaction and service in high priority and is dedicated to achieving company goals and targets in order to bring forth success to all stakeholders.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Education and Marketing Consultant
Aussizz Education and Migration Consultants
Adelaide, SA
04.2023 - Current
- Providing clients with insights to study options in Australia
- Following up with prospective clients and helping them with any questions related to student visa and university admissions in Australia
- Ongoing communication with existing clients to maintain customer engagement and create returning clients
- Maintaining good relationships with all representatives and admission team members from all universities
- Using social media and other marketing platform to promote company services and attracting new clients
- Keeping up-to-date with dynamic migration pathways and ensuring correct information is shared on social media platforms
Nandoca and Buddy Trainer
Nando's
Modbury, SA
11.2022 - Current
- Assisting in back-of-house tasks, including food preparation, ensuring high standards of hygiene, safety, and quality control
- Providing exceptional customer service while handling front-of-house operations, ensuring guests had a positive dining experience
- Promoting new menu items and seasonal offers to customers
- Training and mentoring new team members as a Buddy Trainer, helping them become familiar with operational procedures, customer service, and teamwork
Host and Party Host
BounceINC
Greenacres, SA
07.2022 - Current
- Delivering engaging guest experiences for parties and events
- Providing exceptional customer service, welcoming guests, managing their needs, and resolving inquiries throughout their visit
- Handing POS and EFTPOS transactions, ensuring accurate payments, cash handling, and closing procedures
- Assisting in the cafe area, processing food and beverage orders while maintaining a friendly and efficient service
- Leading guests in fun and interactive activities, ensuring a safe, fun, and lively environment
- Sharing information on party package options and assisting with booking methods based on guest enquiries
Front of House Team Member
Dough Balls Pizza Place
Mawson Lakes, SA
05.2022 - 02.2023
- Welcome customers and check for reservations or assigning tables to customers
- Usher customers to their tables and provide them with menus
- Answer calls for take-away orders and put orders through POS
- Packing take-away food for customers
- Take dine-in customers' orders through POS
- Serve food to customers and engage with them to make sure they are happy with their meals
- Provide customers with their bills and handling cash or card payments
- Clear tables and reset for the next customers
- Help out with cleaning and sanitizing in the kitchen according to food safety regulations
Education
Diploma of Marketing and Communication -
Upskilled
Australia07.2025
Bachelor of Arts - Management, Psychology, and English
University of Peradeniya
Sri Lanka01.2021
Professional Qualification in HRM -
Chartered Institute of Personnel Management
Sri Lanka01.2021
Skills
- Customer Service
- Team Work
- Communication Skills
- Flexible Learning
- Adaptability
- Energetic
- Neat Personal Presentation
- Willingness to Learn
- Resilience
- Verbal Communication
Certification
- HLTAID010 Provide Basic Emergency Life Support, First Aid Pro, 04/01/24, 03/01/25
- SA Employee WWC Check, SA Government, 07/07/27
- HLTAID011 Provide First Aid, 05/01/22, Current
- Introduction to Food Safety, 05/01/22, Current
- Responsible Service of Alcohol Certificate, 06/01/22, Current
Languages
English
Native/ Bilingual
Sinhalese
Native/ Bilingual
Accomplishments
Consultant of the Month in August 2023 at Aussizz Education and Migration Consultants
References
References available upon request.
Timeline
Education and Marketing Consultant
Aussizz Education and Migration Consultants
04.2023 - Current
Nandoca and Buddy Trainer
Nando's
11.2022 - Current
Host and Party Host
BounceINC
07.2022 - Current
Front of House Team Member
Dough Balls Pizza Place
05.2022 - 02.2023
- HLTAID010 Provide Basic Emergency Life Support, First Aid Pro, 04/01/24, 03/01/25
- SA Employee WWC Check, SA Government, 07/07/27
- HLTAID011 Provide First Aid, 05/01/22, Current
- Introduction to Food Safety, 05/01/22, Current
- Responsible Service of Alcohol Certificate, 06/01/22, Current
Diploma of Marketing and Communication -
Upskilled
Bachelor of Arts - Management, Psychology, and English
University of Peradeniya
Professional Qualification in HRM -
Chartered Institute of Personnel Management
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