Nishadha Kumarasinghe
Hobart,Tasmania
Summary
Respectful loan officer with several years of hands-on experience evaluating and authorizing various loans. Dependable professional polished in assembling loan packages, initiating loan applications and analyzing loan programs to match borrower's profile. Communicative team player with in-depth knowledge of banking products and associated services.
Possess ability to cultivate relationships with borrowers and lenders alike, helping to secure optimal financing options. Past roles demonstrate consistent success in meeting sales goals and facilitating smooth loan processing procedures.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service Team Member
Woolworths Group
, Australia
03.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Assisted customers with returns, refunds and resolving transaction issues
Junior Executive
Pan Asia Bank Corporation PLC
08.2018 - 10.2022
- Prepared and submitted loan applications to underwriters.
- Analyzed and prepared existing borrower reports and reviews to track repayments and compliance with loan agreements.
- Analyzed customer accounts, payment trends, and credit ratings to assess risk of default.
- Monitored customer accounts for changes in payment history, delinquencies, and other factors which could affect an individual's creditworthiness.
- Informed customers of loan application requirements and deadlines.
- Collaborated with company teams to expedite loan approval processes.
- Followed banking requirements and government lending regulations.
Cashier
Central Finance Company PLC
11.2016 - 05.2018
- Process customer payments by cash, cheque, and credit card
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Office Assistant
Ananda Auto Traders (PVT) LTD
11.2013 - 12.2014
- Completed clerical tasks such as filing, copying and distributing mail
- Interacted with customers by phone, email or in-person to provide information
- Delivered clerical support by handling range of routine and special requirements
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments
Education
MASTERS IN PROFESSIONAL ACCOUNTING -
HOLMES COLLEGE
MELBOURNE11-2024
MASTERS IN BUSINESS ADMINISTRATION -
HOLMES COLLEGE
MELBOURNE07-2024
BSC - BUSINESS MANAGEMENT
CARDIFF METROPOLITON UNIVERSITY
ICBT CAMPUS - SRI LANKA, SRI LANKA11.2019
CERTIFICATE COURSE - BUSINESS MANAGEMENT
NATIONAL INSTITUTE OF BUSINESS MANAGEMENT
SRI LANKA11.2016
ADVANCED DIPLOMA - BUSINESS MANAGEMENT
NATIONAL INSTITUTE OF BUSINESS MANAGEMENT
SRI LANKA04.2016
G.C.E ADVANCED LEVEL -
GOTHAMI GIRLS SCHOOL
COLOMBO, SRI LANKA01.2013
G.C.E ORDINARY LEVEL -
GOTHAMI GIRLS SCHOOL
COLOMBO, SRI LANKA01.2008
Skills
- Credit assessments and Documentation review
- Banking operations
- Compliance reviews
- Loan request evaluation
- Loan recommendations
- Portfolio monitoring
- Application preparation
- Compliance assessments
Certification
Certificate of participation for programmed on 'Security features in genuine currency notes and identification of forged notes' by Central Bank of Sri Lanka
Accomplishments
Achieved champion performer for the month for remarkable performance in Pan Asia bank
References
- Ishira Fernando- Team Manager, Woolworths Super Market,Carnegie; 0415 129 211, ishira.fernando1@gmail.com
- Shanith Madushanka- Managing Director, Dash Auto Mobile Detailing, Melbourne, 0466 670 437
- Zameera Weeraratne- Client Services Manager , BlueSky Services Group ,Clayton -0481 189 264
Timeline
Customer Service Team Member
Woolworths Group
03.2023 - Current
Junior Executive
Pan Asia Bank Corporation PLC
08.2018 - 10.2022
Cashier
Central Finance Company PLC
11.2016 - 05.2018
Office Assistant
Ananda Auto Traders (PVT) LTD
11.2013 - 12.2014
MASTERS IN PROFESSIONAL ACCOUNTING -
HOLMES COLLEGE
MASTERS IN BUSINESS ADMINISTRATION -
HOLMES COLLEGE
BSC - BUSINESS MANAGEMENT
CARDIFF METROPOLITON UNIVERSITY
CERTIFICATE COURSE - BUSINESS MANAGEMENT
NATIONAL INSTITUTE OF BUSINESS MANAGEMENT
ADVANCED DIPLOMA - BUSINESS MANAGEMENT
NATIONAL INSTITUTE OF BUSINESS MANAGEMENT
G.C.E ADVANCED LEVEL -
GOTHAMI GIRLS SCHOOL
G.C.E ORDINARY LEVEL -
GOTHAMI GIRLS SCHOOL
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