Nithya Sri Valaparla
Brisbane,Qld
Summary
Dynamic retail professional with extensive experience at A&D Convenience Store, excelling in cash handling and complaint resolution. Proven ability to enhance customer satisfaction and drive sales through exceptional service and effective team leadership. Recognized for maintaining organized store environments and adapting quickly to changing situations.
Overview
5
5
years of professional experience
Work History
Retail Assistant
7-eleven
Brisbane , QLD
03.2025 - Current
- Handled customer inquiries, complaints, and returns efficiently.
- Assisted customers with product selection, answered queries and provided advice.
- Participated in team meetings to discuss sales goals and strategies.
- Processed payments using cash register, credit card machine and POS system.
Retail Assistant
Night valley convenience store
Fortitude Valley, QLD
02.2023 - 10.2024
- Answered store and merchandise questions and led customers to wanted items
- Explained information about quality, value and style of products to influence customer buying decisions
- Answered questions about current promotions and resolved issues according to store policies
- Cleaned shelves, counters and tables to maintain organized store
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Manager
A&D convenience store
Morning Side, QLD
02.2023 - 10.2024
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership during times of organizational change or crisis situations.
Manager
Jawid Habib
Hyderabad, T
08.2020 - 10.2022
- Conducted regular meetings with staff to discuss progress and identify areas of improvement
- Maintained up-to-date records of salon. employee attendance, payroll information, vacation requests
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Increased sales by providing exceptional service and maintaining positive and energetic attitude.
- Developed new styles and techniques.
- Engaged positively with clients to deliver memorable customer experiences that resulted in repeat business.
- Responded to customer inquiries by phone, email, and in person.
- Maintained cleanliness of salon equipment and supplies.
Education
Bachelor of Science - Statistics
Vijaya Jyoti Degree Clg
MangalagiriSkills
- Store Organization
- Cash Handling
- Honest and Dependable
- Flexible Hours
- Store Opening and Closing
- Booking slots
- Fast learner
- Emergency Management
- Identification verification
- Complaint resolution
Availability
Monday to Saturday (full time)
Personal Information
Visa Status: Permanent residence
Timeline
Retail Assistant
7-eleven
03.2025 - Current
Retail Assistant
Night valley convenience store
02.2023 - 10.2024
Manager
A&D convenience store
02.2023 - 10.2024
Manager
Jawid Habib
08.2020 - 10.2022
Bachelor of Science - Statistics
Vijaya Jyoti Degree Clg