Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Nizar Isaac

Nizar Isaac

Northcote,VIC

Summary

Compassionate support worker with strong dedication to helping individuals in need of mental health and disability support. Skilled in providing patient-centered care and evidence-based interventions. Versed in daily living support, meal preparation and mobility assistance. Offers excellent interpersonal and communication skills developed through field experience.

Overview

8
8
years of professional experience
2
2
Languages

Work History

Disability & Mental Health-support-worker

Self Employed
Melbourne, Vic
08.2022 - Current
  • Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
  • Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
  • Encouraged self-care among patients by teaching coping strategies, stress management techniques, and relaxation exercises.
  • Enhanced patient well-being by providing empathetic and compassionate support in daily activities.
  • Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
  • Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.

Restaurant Supervisor

Wolf & Swill
05.2021 - 05.2022
  • Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
  • Improved customer satisfaction by ensuring consistent quality of food and service.
  • Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
  • Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
  • Hired, trained and mentored staff to meet and exceed high quality standards.
  • Monitored health and safety standards to maintain a clean, safe working environment.

Cafe Manager

Little Tienda
Melbourne , Vic
10.2018 - 05.2021
  • Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
  • Delivered excellent customer service experiences by addressing concerns promptly and professionally.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
  • Grew cafe sales by effectively marketing business and improving customer relations strategies.
  • Handled business administration functions such as payroll, cash register counting, and supply ordering.

Supervisor

Self Preservation
Melbourne , Victoria
10.2016 - 09.2018
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Achieved results by working with staff to meet established targets.

Education

Bachelor of Business Admin. - Business Administration

Amman Al- Ahlyeh
Amman- Jordan

Cert IV in Mental Health Counselling

Melbourne Polytechnic
Preston, VIC
08.2025

Skills

  • Multicultural Competence
  • Social Skills Training
  • Self-Care Techniques
  • Residential support
  • Client Engagement
  • Life Skills Coaching
  • Medication monitoring
  • Supportive Housing

Interests

Furniture and home decor, are and design, photography

Timeline

Disability & Mental Health-support-worker

Self Employed
08.2022 - Current

Restaurant Supervisor

Wolf & Swill
05.2021 - 05.2022

Cafe Manager

Little Tienda
10.2018 - 05.2021

Supervisor

Self Preservation
10.2016 - 09.2018

Bachelor of Business Admin. - Business Administration

Amman Al- Ahlyeh

Cert IV in Mental Health Counselling

Melbourne Polytechnic

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Nizar Isaac