Nova Muir

Experienced and highly motivated coordinator with a strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. With extensive front line customer service experience, roles included delivering managed print solutions and software for organizations. Strong reputation for outstanding client service and engagement, with ability to work and liaise with sales teams, technicians, IT support, and clients at all levels. Driven to contribute to operational improvements and deliver positive business outcomes. Regarded as a team player, enjoys collaborating with peers and contributing to overall improvement of team and organization.

• Organizational Support Model, I reinvented the process for incoming support requests by creating and implementing a formalized support model and processes, including introducing a Level 1 triage center. This involved developing a knowledge base, documentation, reference materials for both internal and external customers, and service procedures that resulted in a 30% first-contact resolution.
• Mentorship, I am recognized as a respected mentor for technical resources within the organization. I have been acknowledged as team leader at Efex for my ability to mentor and train peers, thereby increasing their technical maturity.

Valid working with children certificate -expiry 2026
Valid first Aid Certificate and CPR Certificate -expiry 2026.