Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nusaybah Abdullah

Tarneit

Summary

Accomplished Customer Service Officer with a proven track record at Probecx, enhancing customer satisfaction through expert complaint handling and efficient problem resolution. Skilled in data entry and customer support, I excel in turning challenging situations into positive outcomes, significantly improving client relations with active listening and comprehensive product knowledge.

Overview

Work History

Customer Service Officer

Probecx
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

Customer Service Officer

TSA Group

Provided support to customers transitioning healthcare plans.

Addressed client questions about their insurance policies.

Transitioned clients to superior service packages.

Education

Certificate III - Early Childhood Care And Education

Melbourne College of Further Education
Melbourne, VIC

Skills

  • Customer support
  • Complaint handling
  • Data entry
  • Customer focus
  • Documentation and reporting
  • Payment processing
  • Account management
  • Delivery tracking

Timeline

Customer Service Officer

Probecx

Customer Service Officer

TSA Group

Certificate III - Early Childhood Care And Education

Melbourne College of Further Education
Nusaybah Abdullah