Nyachou Rout Tai
Melbourne,VIC
Summary
Dedicated support worker with several years of experience in fostering client development within day programs and group home environments. Expertise in facilitating engaging physical and educational activities while diligently monitoring client progress. Known for being observant and patient, effectively collaborating with team members to enhance overall care quality. Committed to empowering clients through compassionate support and skillful guidance.
Overview
4
4
years of professional experience
Work History
SIL Support Worker
Wecarestaffingsolutions
Melbourne, VIC
05.2024 - Current
- Assisted in the development of social skills through group activities and one-on-one interactions.
- Encouraged and motivated clients to develop new coping mechanisms and techniques to drive behavior modification.
- Used active listening skills and supportive diction to cultivate client rapport and open communication.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Monitored and reported changes in clients' health, behavior, and needs to supervisory staff.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Observed safety protocols when working with potentially violent or suicidal individuals.
- Provided transportation assistance for clients who needed help getting to appointments or other necessary locations.
- Assisted clients with conflict resolution strategies and anger management techniques.
- Reviewed records to evaluate mental or physical condition of client or patient.
Support Worker
Kind and Care Supports
Melbourne, VIC
01.2022 - 07.2023
- Providing practical support for individuals and their families such as helping with household tasks, personal care and paperwork
- Ability to provide emotional support in a professional manner
- Experience in creating and implementing individualized care plans
- Helping clients build their strength and skills
- Composed or prepared correspondence, case notes and narratives with computer-based applications.
- Implemented behavior management plans for clients with challenging behaviors.
- Engaged clients in activities aimed at promoting physical and mental stimulation.
- Participated in professional development and training sessions to enhance care quality and support provided.
- Supported clients with mobility needs, including the use of wheelchairs and transfers.
Customer Service
Woolworths
Melbourne, VIC
07.2021 - 03.2023
- Provide timely customer service, such as solving solutions to customer enquiries about product qualities and maintaining and positive attitude
- Working at Woolworths helped me gain time management skills and quick thinking
- My time there taught me a lot in working with a team and leadership
- Provided customer service in a timely manner.
- Greeted customers and provided excellent customer service.
- Developed and implemented customer service standards to ensure quality customer service.
- Provided customer service support when needed.
- Handled escalated customer service matters professionally.
- Upheld customer service standards throughout each shift.
Education
Year 12 VCE certificate -
Lowanna college
Skills
- Problem solving
- Case management
- Adaptable
- Time management
- Empathic
- Written communication
- Mental health assistance
- Disability care
- Housekeeping and laundry
- Daily living support
- Confidentiality and privacy
- Empathy and patience
- Treatment plans
- Professional boundaries
- Transportation assistance
- Verbal and written communication
- Critical thinking
- Mobility assistance
- Behavioral support
- Active listening
- Risk management
- Meal planning and preparation
- Meal preparation
- First aid and CPR
- Housekeeping tasks
- Daily living assistance
References
References available upon request.
Timeline
SIL Support Worker
Wecarestaffingsolutions
05.2024 - Current
Support Worker
Kind and Care Supports
01.2022 - 07.2023
Customer Service
Woolworths
07.2021 - 03.2023
Year 12 VCE certificate -
Lowanna college
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