DANIELLE WIEBENGA
Wyndham Vale,VIC
Summary
Customer service professional with a strong track record in high-volume environments, excelling in problem-solving and training new staff. Demonstrates adaptability to new systems and effective handling of sensitive client interactions. Currently seeking a remote NDIA support role to assist participants and providers in achieving their goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Disability Support Worker (NDIS SIL sector)
Tender Loving Care Australia
, VIC
11.2025 - Current
- Provided daily living support to participants within a Supported Independent Living (SIL) environment, assisting them to build independence and maintain quality of life
- Supported clients with personal care tasks where required, including hygiene routines, meal preparation, and domestic assistance
- Assisted participants to follow individual support plans and achieve personal goals outlined under NDIS guidelines
- Encouraged and promoted independence in daily activities such as cooking, cleaning, shopping, and personal organization.
- Provided emotional support and positive behavior encouragement in a calm and respectful manner
- Supported community access, including attending appointments, social activities, and recreational outings
- Assisted with medication reminders in accordance with workplace policies and care plans
- Maintained accurate shift notes and documentation regarding client wellbeing, progress, and any incidents
- Collaborated with other support staff and team leaders to ensure consistent care and participant outcome
- Followed workplace procedures for safety, duty of care, and confidentiality at all times
Domestic Cleaner
Absolute Domestics
01.2022 - Current
- Delivered domestic cleaning services tailored to individual client needs
- Cultivated trust and strong relationships with clients through consistent and respectful service
- Organized and prioritized schedule to ensure timely completion of cleaning tasks
- Demonstrated care, patience, and responsibility in client homes
Customer Service Consultant / Provider Support Team Member
Medibank Private
01.2010 - 08.2015
- Began in customer service assisting members with general enquiries, claims, and account support
- Progressed into Provider Support Team, managing complex provider queries and issue resolution
- Delivered high-quality customer service in a fast-paced call centre environment
- Handled billing, eligibility, and service-related concerns using internal systems
- Maintained confidentiality and accuracy in all interactions
- Trained and supported new employees, including coaching on systems and procedures
- Recognised for strong problem-solving abilities and reliability
Education
VCE -
Mount Waverley Secondary College
01-2001
Certificate IV - Hospitality Management
Box Hill TAFE
01-2001
Skills
- Client & provider support
- Strong, caring communication
- Active listening
- Problem-solving
- Conflict resolution
- Time management
- Independent work
- Training
- Onboarding
- High attention to detail
- Fast learner
- Adaptable to new systems
- Strong work ethic
- Reliability
- Typing speed: 74 WPM
- 99% accuracy
- CRM experience
- Call centre systems experience
- Ability to manage sensitive conversations
- Ability to manage emotional conversations
- Documentation accuracy
- Records administration
- Computer skills
Languages
Indonesian
Limited
Certification
- Working with Children Check
- First Aid & CPR Certificates
- NDIS Screening Check
- Police Check
Timeline
Disability Support Worker (NDIS SIL sector)
Tender Loving Care Australia
11.2025 - Current
Domestic Cleaner
Absolute Domestics
01.2022 - Current
Customer Service Consultant / Provider Support Team Member
Medibank Private
01.2010 - 08.2015
VCE -
Mount Waverley Secondary College
Certificate IV - Hospitality Management
Box Hill TAFE