Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Nyakelei Deng

Camira,QLD

Summary

I am a dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. I have strong work ethic and effective communication skills and is eager to contribute to a dynamic team and support organisational goals.

Overview

11
11
years of professional experience

Work History

Therapeutic Care Worker

Strive Community Care
Ipswich, QLD
11.2023 - Current
  • Cultivated trusting relationships with clients to enhance engagement and outcomes.
  • Delivered trauma-informed support, fostering positive client development.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to client needs.
  • Maintained detailed case records, ensuring adherence to organizational policies and procedures.

APS3-Service Officer

Services Australia
Brisbane , QLD
05.2019 - Current
  • Processed Social Security payments efficiently and accurately.
  • Connected clients with employment providers to meet their employment needs.
  • Managed complaints, delivering effective resolutions in a timely manner.
  • Provided technical peer support to colleagues by supplying accurate resources for informed decisions.
  • Handled inbound and outbound calls to facilitate client communication.

Customer Service Officer

Allianz Insurance
Adelaide, SA
04.2014 - 05.2019
  • Executed inbound and outbound calls to discuss insurance policies with clients.
  • Sold insurance policies while ensuring high levels of customer service.
  • Implemented strategies for customer retention to enhance loyalty.

Education

CERTIFICATE III: GENERAL INSURANCE -

TRAXION TRAINGING
01-2018

Human Services -

Griffith University
QLD

Skills

  • Customer service
  • Effective communication
  • Team collaboration
  • Conflict resolution
  • Policy compliance
  • Problem solving
  • Time management
  • De-escalation techniques
  • Cultural awareness

References

References available upon request.

Timeline

Therapeutic Care Worker

Strive Community Care
11.2023 - Current

APS3-Service Officer

Services Australia
05.2019 - Current

Customer Service Officer

Allianz Insurance
04.2014 - 05.2019

CERTIFICATE III: GENERAL INSURANCE -

TRAXION TRAINGING

Human Services -

Griffith University

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Nyakelei Deng