Nyanduang Hoth
Melbourne
Summary
Dedicated professional with a proven track record at Rosewood Aged Care and other notable organizations, excelling in personal hygiene assistance and fostering meaningful interactions. Achieved a significant improvement in customer service rankings by adeptly addressing concerns, showcasing exceptional communication skills. Expert in dementia care, consistently enhancing resident wellbeing and independence.
Overview
6
6
years of professional experience
Work History
Aged Care Worker
Rosewood Aged Care
07.2023 - 11.2024
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
Retail Assistant
Aldi
02.2022 - 09.2023
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Maintained tidy and organized store environment to comply with cleanliness standards.
Bartender
Queens Tavern
07.2021 - 03.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Service
KFC
02.2019 - 02.2020
- Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
- Provided exceptional customer service, addressing concerns, and answering questions promptly.
- Provided exceptional customer service, addressing guest inquiries promptly and professionally.
- Delivered world-class customer service to internal and external customers.
- Improved customer service rankings by resolving issues quickly and accurately.
Education
Year 12 -
Pakenham Secondary College
Pakenham, VIC11.2020
Skills
- Toileting support
- Personal hygiene assistance
- Dementia care
- Feeding assistance
- Mobility assistance
- Bathing assistance
Timeline
Aged Care Worker
Rosewood Aged Care
07.2023 - 11.2024
Retail Assistant
Aldi
02.2022 - 09.2023
Bartender
Queens Tavern
07.2021 - 03.2022
Customer Service
KFC
02.2019 - 02.2020
Year 12 -
Pakenham Secondary College
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