Odette Sorensen
Glen Innes,NSW
Summary
Detailed-oriented individual with exceptional communication and administrative skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environment. Recognised for taking proactive approach to identifying and addressing issues, with focus on optimising processes and supporting fellow colleagues.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administration/Receptionist
Glen Innes Health Hub
Glen Innes, NSW
09.2025 - Current
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between healthcare providers and patients, enhancing service delivery.
- Maintained accurate patient records using electronic health record systems, ensuring compliance with regulations.
- Developed and implemented office procedures to improve workflow efficiency and reduce wait times.
Medical Receptionist
AMH Medical Centre
Glen Innes, NSW
09.2023 - 09.2025
- Checked patient demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information.
- Managed high call volumes, while maintaining a polite and professional manner.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
Assistant Office Manager
Woolworth's Supermarket
Glen Innes, NSW
08.2008 - 08.2023
- Completed clerical tasks such as filing, data entry and payroll duties.
- Interacted with customers by phone, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date, both digital and physical.
- Submitted employee payroll documentation daily and weekly to avoid errors and kept employees paid accurately and on time.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to different department, team leads.
Skills
- Reception management
- Professional telephone communication
- Efficient appointment management
- Knowledgeable in medical terminology
- Administrative support
- Effective time management
Certification
CPR, Asthma/Anaphylaxis
Cultural Orientation Training
Referees
Cara Bridges - Registered Nurse
0423 488 239
Megan Pedlow - Exercise Physiologist
0422 198 212
Kerri Ann Gorlick - Care Facilitator
0408 772 333
Timeline
Administration/Receptionist
Glen Innes Health Hub
09.2025 - Current
Medical Receptionist
AMH Medical Centre
09.2023 - 09.2025
Assistant Office Manager
Woolworth's Supermarket
08.2008 - 08.2023