Oguzhan Kaya
Perth,WA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, demonstrated during my tenure at Kaufland. Skilled in team leadership and problem-solving, I excel in optimizing team performance and achieving sales targets. My approach combines excellent communication with a keen attention to detail, driving significant improvements in service delivery and operational efficiency.
Overview
12
12
years of professional experience
Work History
Temporary Helper
Poco
09.2012 - 02.2013
- Followed supervisor instructions to complete tasks on time.
- Assisting customers with inquiries
- Receiving, unpacking and organizing stock
IT System Eletronics Technician
Thedor-Reuter-Berufskolleg
08.2012 - 07.2015
- 3 years of training
Bar Waiter
R-Cafe Letmathe
02.2014 - 07.2020
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Managed cash transactions accurately, balancing the register at the end of each shift without discrepancies.
Chief of Duty
Kaufland Iserlohn
07.2020 - 09.2022
- Overseeing the daily activities of the store, ensuring that everything runs smoothly and efficiently
- Managing and coordinating the work of employees, assigning tasks and ensuring that staffing levels are adequate
- Ensuring that customers receive high-quality service, addressing escalated complains or issues and maintaining customer satisfaction
- Preparing reports on sales, staff performance and other key metrics to inform higher management
- Training new employees, mentoring staff and ensuring that all team members understand their roles and responsibilities
Head of Goods
Kaufland Gummersbach
10.2022 - 08.2024
- Leading and managing a team of employees within the department, including scheduling, assigning tasks and monitoring performance
- Setting and achieving sales targets for the department and implementing strategies to increase revenue
- Managing product displays, ensuring shelves are stocked and optimizing product placement to maximize sales
- Ensuring high levels of customer satisfaction within the department by providing excellent service and resolving any customer issues
- Training new employees, developing team skills and ensuring staff understand company policies and procedures
Education
Training - Electronics Technician
Theodor-Reuter-Berufskolleg
Iserlohn07.2015
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Customer Service
Problem-Solving
Flexible and Adaptable
Excellent Communication
Decision-Making
Organization and Time Management
Languages
English
Professional Working
German
Native or Bilingual
Turkish
Native or Bilingual
Timeline
Head of Goods
Kaufland Gummersbach
10.2022 - 08.2024
Chief of Duty
Kaufland Iserlohn
07.2020 - 09.2022
Bar Waiter
R-Cafe Letmathe
02.2014 - 07.2020
Temporary Helper
Poco
09.2012 - 02.2013
IT System Eletronics Technician
Thedor-Reuter-Berufskolleg
08.2012 - 07.2015
Training - Electronics Technician
Theodor-Reuter-Berufskolleg
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