Ojisi Charlie
Alice Springs,NT
Summary
Proven leader with a track record of strategic visioning and effective decision-making at Alice Youth Accommodation Services. Excelled in fostering corporate governance and crisis management, achieving substantial business growth. Skilled in leadership and client engagement, enhancing brand reputation and stakeholder relationships. Demonstrates analytical thinking and a customer-focused approach, driving continuous improvement and innovation. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CEO
Alice Youth Accommodation Services
01.2021 - Current
- Achieved company growth by implementing strategic plans and streamlining operations.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Enhanced brand reputation with effective marketing campaigns and public relations efforts.
- Created a positive work culture, resulting in increased employee satisfaction and retention rates.
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Ensured regulatory compliance by developing robust policies, procedures, and internal controls.
- Fostered culture of continuous improvement, encouraging innovation and rewarding exceptional performance.
- Oversaw business-wide changes to modernize procedures and organization.
- Monitored key business risks and established risk management procedures.
Senior Program Manager
Alice Springs Youth Accommodation Services
06.2020 - 12.2020
- Facilitated stakeholder communication, leading to improved alignment between business objectives and program goals.
- Managed cross-functional teams to deliver high-quality products within scope and budget constraints.
- Established clear performance metrics for tracking program success, enabling informed decision-making processes throughout each project''s duration.
- Cultivated strong relationships with external partners, ensuring effective collaboration on joint projects and initiatives.
- Spearheaded change management efforts during organizational transitions, minimizing disruption while maintaining focus on key objectives.
- Reduced program costs through diligent budget management and identifying areas for cost savings.
- Engaged with customers, partners and constituent groups to create positive, trusting and professional relationships.
- Leveraged industry best practices to optimize program management processes throughout the company.
- Developed comprehensive risk management plans to mitigate potential issues, safeguarding project outcomes.
- Fostered culture of continuous improvement, encouraging team feedback and implementing best practices.
- Led cross-functional teams to facilitate collaborative efforts, resulting in successful launch of key initiatives.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Manager of Operations
Walpiri Youth Development Aboriginal Corperation
09.2019 - 06.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Managed cross-functional teams for successful project completion and timely delivery.
- Streamlined communication between departments, enhancing collaboration and project outcomes.
Program Manager Out of Home Care and Alliance Mana
Parkerville Children Services
02.2017 - 08.2019
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Clinical Case Manager - Community Development
Mission Australia
06.2016 - 01.2017
- Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
- Reduced hospital readmission rates by conducting thorough patient assessments and providing appropriate resources and support for post-discharge care.
- Improved patient outcomes by developing and implementing comprehensive case management plans.
- Empowered patients to take an active role in their own care by providing education on available resources, rights, and responsibilities within the healthcare system.
Operations Manager
Life Without Barriers Mackay
02.2013 - 05.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Manager Family Support Projects Regional WA
YMCA Perth
11.2010 - 01.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Family and Community Services Manager Central Aust
CatholicCare NT
03.2008 - 10.2010
- Managed a team of professionals, providing guidance and support to ensure effective community services.
- Established strong relationships with stakeholders, promoting collaborative efforts in service development.
- Leveraged data analysis techniques to identify trends in service demand, informing resource allocation decisions.
- Championed diversity and inclusion within both the staff team and programming offerings.
Education
Massey University
Palmerstone North, New ZealandZimbabwe Institute of Personnel Management
Harare ZimbabweBSI
Sydney, NSWMaster of Arts - Social Work
Charles Darwin University
Casuarina, NT08.2023
Bachelor of Arts - Business Administration Major HR
MasseyUniversity
Palmerstone North New Zealand08.2012
Master of Arts - Adult Education
Massey University
Palmerstone North, New Zealand08.1990
Bachelor of Arts - Adult Education
Huddersfield University
Huddersfield, England08.1990
Skills
Effective Decision Making
Customer Focus
Strategic Visioning
Corporate Governance
Crisis Management
Financial Acumen
Leadership and People Development
Strategic Planning
Business Administration
Client Engagement
Planning and coordination
Analytical and Critical Thinker
Accomplishments
- Supervised team of 35 staff members.
- Achieved accreditation status by completing Quality Management system and policies with accuracy and efficiency.
Certification
- Master of Business Social Work
- Master of Adult Education
- Bachelor of Adult Education.
- BSI ISO 9001 Lead Auditor certification organizations.
- Post Graduate Diploma Business Administration in Human Resources Management
- NT Driver's License
- First Aid Certification
Reading, walking
I like to read more of my profession and to continue developing my practice and to keep trends with current practices.
Developing myself in different theories and practices of Social work. Reading about Trauma and mental health to explore alternative methods of therapy and Counselling
Timeline
CEO
Alice Youth Accommodation Services
01.2021 - Current
Senior Program Manager
Alice Springs Youth Accommodation Services
06.2020 - 12.2020
Manager of Operations
Walpiri Youth Development Aboriginal Corperation
09.2019 - 06.2020
Program Manager Out of Home Care and Alliance Mana
Parkerville Children Services
02.2017 - 08.2019
Clinical Case Manager - Community Development
Mission Australia
06.2016 - 01.2017
Operations Manager
Life Without Barriers Mackay
02.2013 - 05.2016
Manager Family Support Projects Regional WA
YMCA Perth
11.2010 - 01.2013
Family and Community Services Manager Central Aust
CatholicCare NT
03.2008 - 10.2010
- Master of Business Social Work
- Master of Adult Education
- Bachelor of Adult Education.
- BSI ISO 9001 Lead Auditor certification organizations.
- Post Graduate Diploma Business Administration in Human Resources Management
- NT Driver's License
- First Aid Certification
Massey University
Zimbabwe Institute of Personnel Management
BSI
Master of Arts - Social Work
Charles Darwin University
Bachelor of Arts - Business Administration Major HR
MasseyUniversity
Master of Arts - Adult Education
Massey University
Bachelor of Arts - Adult Education
Huddersfield University
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