Jami Hogarth
Summary
Professional with strong background in providing compassionate care and support to individuals with disabilities. Skilled in developing individualized care plans, implementing therapeutic activities, and ensuring client safety and well-being. Strong focus on team collaboration, effective communication, and adapting to changing needs. Reliable and results-driven, with commitment to enhancing clients' quality of life through empathetic and respectful care.
Overview
3
3
years of professional experience
Work History
Disability Support Worker
Connecting Staff Pty Ltd
12.2024 - Current
- Drove clients safely to social activities and appointments.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Kept detailed daily logs with care actions, participants behaviours, and incidents.
- Provided assistance in daily living activities by dressing and grooming participants.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
Desktop Support Officer
Centorrino Technologies
01.2023 - 11.2024
- Managed hundreds of devices ranging from Windows, iOS and Android
- Utilised Active Directory to create and manage more then a thousand user accounts
- Developed and maintained comprehensive documentation for IT procedures and policies
- Provided technical support and training to end-users, enhancing overall productivity and reducing downtime
- Collaborated with cross-functional teams to design and deploy new software solutions, ensuring seamless integration with existing infrastructure
- Continuously monitored system performance and applied necessary updates to maintain optimal functionality and security
- Conducted data backup and recovery operations, safeguarding critical information and minimizing data loss risks
- Maintained clean documentation of repairs and off-boarded devices
- Automated routine tasks using scripting and tools, streamlining workflow and reducing manual effort
- Utilized the Cobalt ticketing system to resolve tickets and requests in a efficient manner
Operations Support Officer
Serco
03.2022 - 12.2023
- Oversaw database systems to monitor and analyze operational data effectively
- Proposed refinements to business systems or procedures to align with evolving requirements
- Enforced safety protocols to maintain a secure work environment for MRSCO and OSO
- Organized and inputted data into digital databases efficiently
- Maintained seamless communication with MRSCO and OSO through radio channels
- Conducted regular training sessions to keep staff informed about current safety measures and operational protocols
- Contributed to developing and implementing new software tools to boost operational efficiency and data accuracy
- Played a pivotal role in emergency preparedness drills, ensuring all team members were well-equipped to handle potential crises adeptly
Education
Diploma of Information technology -
La Trobe University
01.2023
Victorian Certificate of Education -
Staughton College
01.2015
Skills
- Problem-solving
- Relationship building
- Documentation and reporting
- Computer skills
- Daily living assistance
Timeline
Disability Support Worker
Connecting Staff Pty Ltd
12.2024 - Current
Desktop Support Officer
Centorrino Technologies
01.2023 - 11.2024
Operations Support Officer
Serco
03.2022 - 12.2023
Victorian Certificate of Education -
Staughton College
Diploma of Information technology -
La Trobe University
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