Olive Johnson
melbourne
Summary
Dedicated front-of-house staff professional with extensive experience in café environments, recognized for delivering exceptional customer service. Demonstrates excellent communication skills and thrives under high-pressure situations while maintaining high quality service. Core skills include effective time management, teamwork, and a consistently positive attitude.
Overview
5
5
years of professional experience
Work History
Front of House Staff Member
Hot Poppy Cafe
Melbourne
07.2020 - Current
- Customer service including answering questions regarding allergies as well as product information
- Greeting customers and ensuring they were seated and provided menus and water
- Delivering food and drinks in a timely manner.
- Taking orders accurately and promptly
- Managing other front-of-house staff, ensuring that all customers were properly taken care of.
- Preparing juices, milkshakes, and other cold drinks.
- Operating the POS system
- Cleaning the front of house section of the cafe during and after opening hours
- Setting up the café before opening hours
Front of House Employee
Oscar Pizza
Melbourne
11.2022 - 06.2024
- Providing excellent customer service by having in-depth knowledge of the products
- Running food and drinks to tables quickly and accurately
- Taking orders
- Ensuring the main bar area remained tidy throughout service
- Preparing simple bar food while adhering to food hygiene standards
Education
Bachelor of Science - Biomedical Sciences
University of Melbourne
Parkville, VIC01-2026
Skills
- Food preparation
- Excellent communication skills, both with customers and other staff
- Ability to multitask in a fast-paced environment
- Experience handling cash registers and point-of-sale (POS) systems
- Safe food handling
- Teamwork
References
References available upon request.
Timeline
Front of House Employee
Oscar Pizza
11.2022 - 06.2024
Front of House Staff Member
Hot Poppy Cafe
07.2020 - Current
Bachelor of Science - Biomedical Sciences
University of Melbourne
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