Oliver Dean
Port Macquarie
Summary
Dynamic Cafe Manager with a proven track record at Macdonals, excelling in customer engagement and staff management. Enhanced customer experiences through effective training and operational excellence, ensuring a welcoming atmosphere and adherence to health regulations. Skilled in coffee shop operations and continuous improvement, driving superior service and satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cafe Manager
Macdonals
10.2021 - Current
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
Education
Bachelor Of Construction Management - Construction Management
Newman Senior Technical College
Port Macquarie, NSWSkills
- Barista skills
- Customer engagement
- Coffee shop operations
- Customer experience management
- Foodservice
- Staff management
- Employee scheduling
- Cost controls
- Health and safety regulations
- Continuous improvement
- Timekeeping
- Marketing
- Sanitation
Accomplishments
Reached the highest level in MacDonalds cafe and leading the store to the number one MacDonalds in Australia
Certification
Certificate 3 in construction
Certificate 2 in furniture making
Certificate in marine
Certificate in industry based learning
Certificate in English
Additional Information
Love to play sports like hockey my favourite play for Wauchope and played in the grand final hopping to become a famous hockey player
Timeline
Cafe Manager
Macdonals
10.2021 - Current
Bachelor Of Construction Management - Construction Management
Newman Senior Technical College
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