OLIVER TRAN
Carlingford,Australia
Summary
Motivated and adaptable professional with experience spanning customer service, technical support, and healthcare observation. Skilled in resolving IT issues, delivering exceptional client assistance, and achieving sales targets in a retail environment. Brings strong interpersonal and problem-solving abilities, with proven capability to communicate effectively across diverse settings. Exposure to specialist medical practice through surgical and consultation observation has strengthened attention to detail, confidentiality, and a commitment to high standards of care. Eager to contribute a versatile skill set and proactive attitude to a dynamic team environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Level 1 IT support
Skilled Health
07.2024 - 02.2025
- Facilitated the Skilled Work Safe system to ensure smooth operation and accessibility for staff.
- Provided first-line IT support for system users, troubleshooting issues such as forgotten passwords, software bugs, and formatting errors.
- Guided workers through technical problem resolution to minimise downtime and maintain workflow efficiency.
- Logged and escalated complex technical issues to relevant support teams when required.
- Maintained clear communication with users to ensure understanding of solutions and system best practices.
Knee Surgeon Work Experience
Dr Quang Dao - The Knee Specialist
07.2024 - 07.2024
- Completed work experience placement with a specialist knee surgeon.
- Shadowed the surgeon to gain insight into daily responsibilities and workflow.
- Observed patient consultations to understand clinical communication and diagnosis processes.
- Attended and observed surgical procedures in the operating room for a first-hand perspective on orthopaedic techniques.
- Gained practical exposure to the workings of a specialist medical practice.
Jewellery shop retail assistant
TKK
01.2023 - 12.2023
- Delivered customer service by addressing customer needs and inquiries
- Assisted customers in finding products and provided tailored recommendations
- Achieved personal sales by proactively engaging with customers and promoting store offerings
- Maintained a professional and welcoming store environment to enhance the shopping experience
- Supported overall store operations through collaborative teamwork and customer-focused service
Education
High School Diploma -
The King School
09-2024
Bachelors of Commerce/Psychology - Business
UNSW
Kensington, NSW02-2028
Skills
- Proactive
- Observative
- Team Player
- People Skills
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Certification
I completed the Grade 8 AMEB piano for leisure exam
I played high level first division basketball for The Kings School Basketball team
Timeline
Level 1 IT support
Skilled Health
07.2024 - 02.2025
Knee Surgeon Work Experience
Dr Quang Dao - The Knee Specialist
07.2024 - 07.2024
Jewellery shop retail assistant
TKK
01.2023 - 12.2023
High School Diploma -
The King School
Bachelors of Commerce/Psychology - Business
UNSW
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