Summary
Overview
Work History
Education
Skills
References
Certification
Timeline
Generic
Olivia Brownfield

Olivia Brownfield

Moama,NSW

Summary

I bring a wealth of experience from over a decade in administrative roles across diverse sectors, including medical, finance, and education. My extensive background has equipped me with a deep understanding of the unique challenges and demands of each environment. As a motivated and enthusiastic professional, I am eager to embrace new opportunities and make a meaningful impact. I am committed to elevating team performance and achieving positive outcomes. I excel in both collaborative and independent tasks. My expertise and strong work ethic will be invaluable assets to your team, driving success, and contributing to a positive and productive work environment.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Student Services/Learning Enhancment Officer

St Joseph's College
Echuca, Victoria
01.2020 - Current
  • Coordinated and scheduled PSG meetings, including room reservations, catering, and technical setup, for seamless execution.
  • Managing calendars and timetables to coordinate PSG meetings and team collaboration meetings.
  • Arrange bookings with external providers for LE students.
  • Assist Learning Enhancement staff in data collection and analysis to moderate students for NCCD.
  • Prepare agendas for meetings.
  • Compile and distribute the minutes for PSG meetings.
  • Adhered strictly to all regulations set forth by school district policies regarding confidentiality of information about students.
  • Established strong relationships with families of students receiving services from the Learning Support Department.
  • Established supportive and nurturing relationships with pupils of diverse backgrounds.
  • Supported long-term improvement in underperforming areas, and suggesting actionable improvements.
  • Implemented policies, procedures and programs to carry out educational standards and goals.
  • Participated in meetings, conferences, workshops, and professional development opportunities related to job duties.
  • Organised with teachers to develop individual education plans to foster long term growth.
  • Provided guidance on basic study skills such as note taking, organization, time management .
  • Maintained accurate records of student attendance and performance data.
  • Helped develop strategies to help motivate students to reach their goals.
  • Collaborate with the Year 7 Transition Team and process.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Updated and maintained databases, files, and shared documents with current information. (SASS, Compass, Google Drive, Microsoft excel)
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Conducted testing of software and systems to ensure quality and reliability (PSG Booking Systems in Compass).
  • Maintained updated knowledge through continuing education and advanced training.
  • Leasing regularly with learning enhancement leaders, teachers, and support staff regarding PSGs and support requirements.
  • Comprehensive and supported follow-up with families after PSG meetings, assuring satisfaction with PSG and implemented supports.
  • First aid

Sponsorship Coordinator / General Committee / A Grade Netball Player

Mathoura Football Netball Club
Mathoura, NSW
01.2017 - 09.2020
  • Creating Club Sponsorship Packs
  • Liaising / networking with many local businesses
  • Attend monthly committee meetings
  • Canteen duties
  • Cleaning duties
  • Organise Sponsors day event
  • Post / monitor club social media (Facebook)
  • Communicating with sponsors throughout the season
  • Building a good rapport with local business owner, board members and staff
  • Organising and ordering club merchandise
  • Developed and implemented a comprehensive sponsorship strategy to maximize revenue opportunities.
  • Managed existing sponsor relationships by providing regular updates on events and campaigns.
  • Cultivated relationships with potential sponsors through meetings, phone calls and emails.
  • Created marketing materials such as proposals, presentations and reports for prospective sponsors.
  • Maintained an up-to-date database of current sponsorships along with their contact information.
  • Researched industry trends to identify emerging sponsorship opportunities.
  • Coordinated with internal teams to ensure accurate execution of sponsorship obligations.
  • Monitored competitor activity in order to remain competitive in the marketplace.
  • Identified customer needs by asking questions and advising on best solutions.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Assisted in creating promotional materials such as flyers, brochures and social media posts.
  • Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
  • Identified new business opportunities to increase awareness of sponsored products or services.
  • Negotiated terms of agreement between sponsors and organization while ensuring compliance with legal regulations.
  • Tracked progress of all sponsorship activities and reported results to the executive team.
  • Generated creative ideas for unique experiences that would attract more sponsorships.
  • Collaborated with media outlets to create engaging content for target audiences.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Updated and maintained databases with current information.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Administrative/Education Support

Echuca East Primary School
Echuca, Victoria
01.2017 - 01.2020
  • Banking/mailing invoicing
  • Managing disgruntled parents
  • Publishing school newsletter
  • Confidentiality
  • Preparing consent notes for excursions
  • First aid
  • Liaison between students, parents and teachers
  • Filing
  • Loading incidents reports
  • Online training/ upskilling
  • Concierging incoming visitors
  • Organised files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Maintained accurate records of student performance against set criteria using computerised systems.
  • Answered incoming calls and responded to inquiries from staff, students, parents and external agencies in a professional manner.
  • Prepared reports on student attendance information as required by school management.
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting.
  • Upheld and applied state laws, contractual obligations and district policies to comply with regulations and obtain necessary school funding..
  • Maintained inventory of office supplies and placed orders when necessary.
  • Liaised with IT personnel regarding any technical issues affecting software used by the administration department.
  • Created inclusive environment to meet needs of students.
  • Ensured that all relevant documentation was completed accurately prior to submission to authorised personnel.
  • Provided support to teaching staff in relation to administrative tasks such as ordering supplies or preparing documents for meetings.
  • Fostered positive school culture and promoted safety and equity for students.
  • Responded promptly to emails from staff, students, parents or external contacts regarding queries or requests for information.
  • Updated and maintained databases with current information.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Completed day-to-day duties accurately and efficiently.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Personal Banker

Westpac
Echuca
01.2014 - 01.2017
  • Ability cope under pressure and fast pace environments
  • Ability to work both solo and part of a team
  • Ability to negotiate with disgruntled situations
  • Responded promptly to customer queries and complaints to find solutions and diffuse tension.
  • Informed customers of procedures for depositing checks and applying for ATM cards.
  • Maintained accurate records of all transactions conducted throughout the day.
  • Maintained and built strong client relationships through quality, personalised interactions.
  • Collaborated with team members to meet branch targets and objectives.

Medical Receptionist/Finance Assistant

Echuca Moama Family Medical Practice and Olympic Park Sport Medicine Clinic
Echuca And Melbourne
01.2007 - 01.2011
  • Payroll (Medical & Administration staff)
  • Accounts payable & receivable
  • Daily usage of software programs such as Medical Director 3, Pracsoft, MYOB & Publisher
  • HICAPS
  • Maintained hard file systems as well as electronic
  • Organising and scheduling doctors diaries
  • Opening and closing
  • Working solo on Saturday mornings
  • Communicating with Drug Representatives
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Company Overview: Specialising in treating professional athletes (AFL teams such as Collingwood, Hawthorn, Richmond, Geelong, Rugby League – Melbourne Storm, Olympians and the general Public)
  • Processing accounts payable, receivable and banking (also HICAPS machine)
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Communicated with patients with compassion while keeping medical information private.
  • Scheduled tests, lab work or x-rays for patients based on physician orders.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
  • Processed referrals for specialist care when requested by physicians or patients.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Arranged hospital admissions for patients as required.

Education

Certificate III Financial Services -

Campaspe College Adult of Education
Echuca, VIC

Certificate III Business Administration -

BRIT
Echuca

Victorian Certificate of Education -

Echuca High School
Echuca

Skills

  • Current working with children's check
  • Current police check
  • Current Driver's License
  • Organisational Skills: Ability to manage multiple tasks and prioritise effectively
  • Attention to Detail: Ensuring accuracy in documents and tasks
  • Time management: efficiently managing time to meet deadlines
  • Communication Skills: Excellent verbal and written communication abilities
  • Problem-solving: Ability to identify issues and develop effective solutions
  • Data entry and management: proficiency in entering and managing data accurately
  • Scheduling and Calendar Management: Skilled in organizing meetings and managing calendars (Outlook)
  • Proficient in office software: expertise in Microsoft Office Suite, Google Workspace, and other relevant software
  • Customer service : Strong interpersonal skills to assist clients and colleagues, as well as dispute and conflict resolution
  • File management: the ability to organize and maintain physical and digital filing systems
  • Project coordination: Experience in managing projects and coordinating team efforts
  • Financial Administration: Knowledge of budgeting, invoicing, and expense tracking
  • Personable and approachable
  • Creative
  • First Aid Management
  • Ability to cope under pressure and fast-paced environments
  • Ability to work both solo and as part of a team
  • Ability to multitask and prioritize
  • Product/personal development online training
  • Generating new business
  • Document preparation
  • Effective communication
  • Confidentiality compliance
  • Exceptional office administration and personal assistant skills
  • Continuous improvement
  • Events coordination
  • Staff management

References

  • Paul Spence, Personal Reference - Retired Principal , 0417 373 531
  • Adam Prime, Learning Enhancement Leader - St Joseph's College Echuca, 0409 188 742
  • Andrew Pridham, President of the Mathoura Football Netball Club 2017-2020, 0428 192 870

Certification

  • Current First Aid - Liver HLTAID009 Provide cardopulmonary resuscitation
  • Current Working with Children's Check
  • Current Police Check
  • Current Drivers Licence

Timeline

Student Services/Learning Enhancment Officer

St Joseph's College
01.2020 - Current

Sponsorship Coordinator / General Committee / A Grade Netball Player

Mathoura Football Netball Club
01.2017 - 09.2020

Administrative/Education Support

Echuca East Primary School
01.2017 - 01.2020

Personal Banker

Westpac
01.2014 - 01.2017

Medical Receptionist/Finance Assistant

Echuca Moama Family Medical Practice and Olympic Park Sport Medicine Clinic
01.2007 - 01.2011

Certificate III Financial Services -

Campaspe College Adult of Education

Certificate III Business Administration -

BRIT

Victorian Certificate of Education -

Echuca High School

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Olivia Brownfield