Olivia Edbrooke
Ascot Vale
Summary
Developed strong skills in customer service and sales in fast-paced retail environment. Excel at problem-solving and maintaining positive shopping experience for customers. Looking to transition into new field where these skills can contribute to team success and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Sales Assistant
Kmart Melbourne CBD
03.2022 - Current
- Assisted customers with product selection and inquiries, ultimately aiming to enhance their shopping experiences.
- Trained new staff on operational procedures and customer service expectations, promoting teamwork.
- Maintained merchandise displays for visual presentation and collaborated with team members to improve store performance.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Contributed to a positive work atmosphere by consistently demonstrating a professional attitude towards colleagues and customers alike.
- Used in-store system to locate inventory and place special orders for customers.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma -
Wesley College
Melbourne, Victoria10-2023
Bachelor of Arts - Psychology And Criminology
University of Melbourne
Melbourne, VIC11-2026
Skills
- Goal oriented
- Relationship building
- Stock management
- Customer needs assessment
- Visual merchandising
- Fitting room maintenance
- Team collaboration
- Customer relationship management
- Inventory tracking
- Customer service
- Strong communication and interpersonal skills
- Product knowledge
Languages
English
Native or Bilingual
French
Professional Working
Interests
- Watching Movies and TV Shows
- Music
- Fashion and Style
- Soccer
- Reading
Timeline
Sales Assistant
Kmart Melbourne CBD
03.2022 - Current
High School Diploma -
Wesley College
Bachelor of Arts - Psychology And Criminology
University of Melbourne
LEADERSHIP
First Chair Flute – Wesley Concert Band – 2019-2020
Captain of Wesley Seconds Women's Soccer - 2023
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