Olivia Gravestein
Kingscliff,NSW
Summary
I am a skilled and exerienced hospitality worker who has worked in the family business for 13 years now. I have experience in being a barista, acting store manager and a customer service team member. I have a nationally recognised Responsible Service Of Alcohol certificate and I am a recent qualified Pastrycook. I am seeking a change to my work environment by exploring different avenues of hospitality, or an entire career change.
Overview
14
14
years of professional experience
Work History
Apprentice Pastry Chef
Salt Village French Patisserie
07.2020 - Current
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Managed in-store, pick-up orders and catering needs.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Processed customer orders and payment transactions.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Managed display cases to verify freshness and attractiveness of products.
- Cleaned and maintained kitchen equipment and oven
- Decorated cakes, cupcakes and other pastries according to customer requests
- Prepared dough for variety of pastries, cakes and breads
Acting Store Manager
Salt Village French Patisserie
04.2023 - 10.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Staff recruitment
- Rostering
- Stock ordering
- Barista
Cafe Worker
Toowong French Patisserie
02.2017 - 06.2020
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Delivery driver for wholesale customers
- Barista
- Handled store open and closing procedures
Campaign Coordinator
Xponential Philanthropy
02.2015 - 12.2016
- Raiser's Edge database use
- Data entry for current campaigns and prospects
- Printed and generated files and documents for campaign events
- Maintained front desk of the office
- General office admin tasks
- Personal Assistant to the company director
- Maintained office cleanliness and stock
- Prospect research profiles for campaigns
- Received and dealt with incoming and outgoing phone calls nationally
Cafe Waitress
Jamaica Blue Carindale
03.2013 - 01.2015
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend and holiday shifts.
- Managed cafe floor and meeting customer needs
- Point of sale system
- Cleaning dishes
- Table service
Cafe Worker
Toowong French Patisserie
09.2009 - 11.2012
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Replenished serving stations with fresh food and cleaned up spills.
- Completed milkshakes and ice cream desserts for customers.
- Loaded dishwasher with china and thoroughly hand-washed dishes, pans and utensils to tidy up serving line.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
Education
Certificate IV in Cake And Pastry - Hospitality
National Baking Industry Assosication
Brisbane10.2023
Responsible Serivce of Alcohol - Hospitality
Eclipse Education
Melbourne, VIC04.2020
Diploma in Hospitality - Hospitality
TAFE Queensland - South Bank
Brisbane07.2016
High School Diploma -
Citipointe Christian College
Brisbane, QLD11.2012
No Degree - Piano For Leisure Grade 5
Australian Music Examinations Board
Brisbane, QLD11.2012
No Degree - Drama And Performance
Australian Music Examinations Board
Brisbane, QLD10.2012
Skills
- Shift Checklists
- Customer Service
- Recruiting and Hiring
- Bank and Safe Deposits
- Store support
- Staff Supervision
- Store Opening and Closing Procedures
- Cafe all-rounder
Timeline
Acting Store Manager
Salt Village French Patisserie
04.2023 - 10.2023
Apprentice Pastry Chef
Salt Village French Patisserie
07.2020 - Current
Cafe Worker
Toowong French Patisserie
02.2017 - 06.2020
Campaign Coordinator
Xponential Philanthropy
02.2015 - 12.2016
Cafe Waitress
Jamaica Blue Carindale
03.2013 - 01.2015
Cafe Worker
Toowong French Patisserie
09.2009 - 11.2012
Certificate IV in Cake And Pastry - Hospitality
National Baking Industry Assosication
Responsible Serivce of Alcohol - Hospitality
Eclipse Education
Diploma in Hospitality - Hospitality
TAFE Queensland - South Bank
High School Diploma -
Citipointe Christian College
No Degree - Piano For Leisure Grade 5
Australian Music Examinations Board
No Degree - Drama And Performance
Australian Music Examinations Board
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