Jonathan Heron
Runcorn,Queensland
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 10-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Manager of Business Development and Sales
The French Patisserie
07.2023 - 07.2024
- Enhanced customer satisfaction with efficient account management, timely follow-ups, and prompt resolution of issues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Mentored junior sales staff for improved performance, providing guidance on best practices and customized training programs.
- Analyzed data trends to identify opportunities for growth within key accounts, leading to further expansion of business relationships.
- Formulated well-defined action plan to prioritize potential clients and achieve and exceed objectives.
- Conducted market research to discover new leads, opportunities and messaging.
- Streamlined sales processes to improve efficiency, resulting in shorter sales cycles and increased win rates.
- Established long-term relationships with key industry players which helped in gaining valuable insights into emerging trends.
- Developed comprehensive sales training materials and tools that enabled new hires to quickly adapt and contribute effectively.
- Built relationships with customers and community to establish long-term business growth.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
Track Maintainer
Self-employeed
03.2023 - 08.2023
- Improved track safety by conducting regular inspections and identifying maintenance needs.
- Ensured smooth train operations by maintaining proper track alignment and adjusting as needed.
- Managed inventory of tools and equipment for efficient allocation during scheduled maintenance projects.
- Cleaning and building upon past
- maintain the hetritage tracks to a world leading standard
Kitchen Staff Member
Queensland Corrections
10.2022 - 03.2023
- Maintained a clean and organized workspace, adhering to strict hygiene standards for optimal food safety.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Sanitized dining ware and kitchen equipment according to health code standards.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Improved kitchen efficiency by streamlining food preparation processes and implementing best practices.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Upheld high standards of cleanliness throughout the kitchen, maintaining sanitary conditions per local health department guidelines.
- Washed, peeled and cut fruits and vegetables by hand and machine and assembled and mixed salad ingredients, gelatin molds and fruit crisps.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Followed sanitary food handling procedures, focused on correct use of covers and labels and discarded ingredients by expiration date.
- Trained new hires on kitchen procedures, equipment usage, and safety protocols, fostering a supportive learning environment.
- Managed time to juggle multiple tasks simultaneously with ease.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
- Transported food items from storage areas to kitchen for prepping.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Loaded dishes, glasses and tableware into dishwashing machines.
Track Laborer
Self-employeed
03.2022 - 09.2022
- Increased productivity through collaboration with team members in a fast-paced work environment that required adaptability and strong problem-solving skills.
- Helped maintain a clean and organized work environment by properly disposing of waste materials and storing tools after use.
- Worked closely with supervisors to prioritize daily tasks based on current needs of the natural tracks
Industrial Cleaner
Springmount Services
09.2019 - 10.2021
- Managed waste disposal processes according to local regulations, minimizing environmental impact from operations.
- Ensured compliance with OSHA regulations by adhering to established safety protocols during cleaning tasks.
- Demonstrated adaptability in learning new techniques for handling specialized cleaning equipment or chemicals when required.
- Improved employee health and productivity with routine sanitization of workspaces, reducing instances of illness.
- Maintained proper inventory levels of cleaning supplies, preventing unnecessary downtime due to shortages.
- Boosted efficiency in manufacturing processes by keeping tools and equipment clean and wellmaintained.
- Collaborated effectively with team members to complete large-scale cleaning projects within tight deadlines.
- Provided exceptional customer service to clients, addressing their specific needs in a timely manner.
- Assisted in training new hires on company policies, procedures, and best practices for industrial cleaning tasks.
- Contributed to environmental sustainability efforts through responsible disposal of hazardous waste materials.
- Streamlined workflow processes by proactively identifying opportunities for increased efficiency within daily tasks and duties.
- Developed strong relationships with clients through consistent communication and high-quality service delivery.
- Maximized the lifespan of company assets by performing preventative maintenance on industrial equipment.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Maintained floor cleaning and waxing equipment.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Operated buffers and burnishers to clean and polish floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Vacuumed and shampooed carpets, upholstery and other fabrics.
- Assisted with special facility events by preparing rooms, installing decorations, and transporting supplies.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Had the qualifiuied from the trust to maintain trust zones
Insurance Agent
Combined Insurance
05.2018 - 06.2019
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Cross-sold insurance products to existing clients to reach sales targets.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Provided prompt responses to inquiries from both prospective and existing clients, demonstrating a commitment to exceptional service.
- Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Utilized CRM software to manage client relationships.
- Resolved complex claims issues, advocating on behalf of clients to ensure fair settlements.
All Round General Laborer
Toll People
10.2017 - 05.2018
- Collaborated with other skilled laborers on complex tasks, resulting in efficient problem-solving and timely project progression.
- Increased productivity by effectively operating various power tools and heavy machinery for diverse tasks.
- Contributed to overall site cleanliness, maintaining an organized workspace that minimized hazards and facilitated efficient operations.
- Maintained accurate inventory records by conducting regular stock checks and reporting discrepancies to management for prompt resolution.
- Picking for BCF materials
- set up eftpos machines for merchants
Landscaping Laborer
Self-employeed
01.2016 - 12.2017
- Planted bulbs, trees, bushes, and flowers for residential and commercial clients.
- Maintained a clean working environment by regularly clearing debris from walkways, patios, and other common areas.
- Assisted in soil analysis tests in order to recommend appropriate amendments for improved plant growth conditions.
- Streamlined workflow processes with efficient time management and prioritizing tasks for maximum productivity.
- Preserved plant health by applying appropriate fertilizers, pesticides, and pruning techniques as needed.
- Enhanced overall aesthetics by installing hardscape elements such as retaining walls, pathways, and decorative structures.
- Ensured safety compliance by following proper procedures when operating equipment and handling chemicals.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Enhanced curb appeal by designing and implementing creative landscaping solutions.
- Reduced water usage through the implementation of eco-friendly irrigation systems and drought-resistant plants.
- Provided clients with detailed project estimates, outlining costs for materials, labor, and anticipated completion times.
- Elevated garden appeal with strategic placement of architectural accents such as trellises or pergolas for added visual interest.
- Assisted in seasonal upkeep efforts including snow removal during winter months to ensure safe access to properties.
Concierge
Self-employeed
04.2015 - 09.2016
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Facilitated smooth check-in and check-out processes, minimizing wait times and improving guest satisfaction.
- Implemented feedback system for services provided, leading to continuous improvement in service delivery.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
Education
Real Estate
REAA
Brisbane Qld 2019
Tier 1 , Tier 2 And Underwriting
Combined Insurance
Brisbane Qld 2018
Project Management
Careers Australia Education Institute
Brisbane, QLD2016
Life Insurance
AIA
Brisbane, QLD2004
Ministry
Christian Heritage College
Brisbane, QLD12.2000
Social Sciences
Jubilee International Christian College
Brisbane, QLD12.1999
Skills
- Social Media Marketing
- Sales Presentations
- Competitive Analysis
- Data-driven decision-making
- Customer Service
- Business development and planning
- Decision-Making
- Business Objective Analysis
- Sales Reporting
- Time Management
- Goal Setting and Achievement
- Inventory Management
- Customer Order Management
- Budgeting and Expenditures
- Sales process engineering
- Business Needs Assessment
- Marketing Strategy Development
- Business Analytics
- Brand Development
- Sales Records Management
- Customer Complaint Resolution
- Operating Procedures and Policies
- Relationship Building
- Staff Training and Development
- Closing Techniques
- Sales coordination
- B to B sales
- Territory Management
- Promotional sales events
- Direct Sales
painting
A passionate person that leads a church group over 800 churches world wide, as well university, and schools . Training development and life skills are the basis of what i am to do
Timeline
Manager of Business Development and Sales
The French Patisserie
07.2023 - 07.2024
Track Maintainer
Self-employeed
03.2023 - 08.2023
Kitchen Staff Member
Queensland Corrections
10.2022 - 03.2023
Track Laborer
Self-employeed
03.2022 - 09.2022
Industrial Cleaner
Springmount Services
09.2019 - 10.2021
Insurance Agent
Combined Insurance
05.2018 - 06.2019
All Round General Laborer
Toll People
10.2017 - 05.2018
Landscaping Laborer
Self-employeed
01.2016 - 12.2017
Concierge
Self-employeed
04.2015 - 09.2016
Real Estate
REAA
Tier 1 , Tier 2 And Underwriting
Combined Insurance
Project Management
Careers Australia Education Institute
Life Insurance
AIA
Ministry
Christian Heritage College
Social Sciences
Jubilee International Christian College
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