Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Volunteer Work
Timeline
Hi, I’m

Olivia Hogan

Nursing Student
Cumnock,NSW
Olivia Hogan

Summary

Dedicated receptionist with excellent experience in industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organisation skills.

Overview

5
years of professional experience
1
Certification
6
years of post-secondary education

Work History

Mercure Hotel

Receptionist
04.2022 - Current

Job overview

  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and presented useful information.
  • Resolved customer problems and complaints.
  • Maintained confidentiality of information regarding clients and company.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Kept reception area clean and neat to give visitors positive first impression.

Laurie Claire Boutique

Retail Sales Assistant
11.2020 - 04.2022

Job overview

  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Used POS system to process sales, returns, online orders, and gift card activations.

Dominos's Pizza

Food Delivery Driver
04.2020 - 11.2020

Job overview

  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Processed customer payments and kept accurate financial records.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Verified orders prior to completing deliveries to avoid customer complaints.

Eat Your Greens

Waitress
07.2019 - 03.2020

Job overview

  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Inspected dishes and utensils for cleanliness.

SPAR Group

Store Assistant
12.2017 - 08.2019

Job overview

  • Engaged in friendly conversation with customers to better uncover individual needs.
  • Stocked merchandise, clearly labelling items, and arranging according to suitability and price.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.

Education

Molong Central School
Molong, NSW

High School Diploma
2015.02 - 2020.10 (5 education.years_Label & 8 education.months_Label)

University Overview

  • Completed my Higher School Certificate.
  • Graduated with an ATAR and an early entry offer to attend my desired course at my desire University, the course I am currently studying.

Charles Sturt University
Bathurst, NSW

Bachelor of Science from Nursing
10.2023

University Overview

  • Matron Herzog Scholarship, 2022 from Charles Sturt University.
  • Student mentor to help students navigate online portals, adapt to University life, help solve any queries and assist with overcoming challenges when juggling study/work life.


Skills

  • Critical Thinking
  • Business Administration
  • Troubleshooting
  • Security Awareness
  • Telephone Skills
  • Spreadsheet Tracking

Accomplishments

Was nominated and selected as Cumnock's Young Woman of the year, 2022. Proceeded through to the Zone 6 finals and gained skills in etiquette, public speaking and advocacy for young women in the community.

Certification

  • Certificate 2 in Hospitality, 2020

Volunteer Work

Growing up, I had the opportunity to represent my local community and school in numerous state teams for Rugby League football. I also participated in State Touch football teams.


Participated in the Red Shield Appeal for several years which involved me interacting with my local community in order to raise funds for the Salvation Army charity.

Timeline

Receptionist

Mercure Hotel
04.2022 - Current

Retail Sales Assistant

Laurie Claire Boutique
11.2020 - 04.2022

Food Delivery Driver

Dominos's Pizza
04.2020 - 11.2020

Waitress

Eat Your Greens
07.2019 - 03.2020

Store Assistant

SPAR Group
12.2017 - 08.2019

Molong Central School

High School Diploma
2015.02 - 2020.10 (5 education.years_Label & 8 education.months_Label)

Charles Sturt University

Bachelor of Science from Nursing

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Olivia HoganNursing Student