Olivia Perri

• Triaging to suitable clinicians, requiring sensitivity to clients’ presenting concerns, as well as a deep understanding of each psychologist’s therapeutic approaches and expertise.
• Provided reassurance, empathy and professionalism in working with individuals experiencing distress over the phone and in person.
• Setting up neuropsychological testing rooms.
• Managed psychologist’s diaries.
• Booked suitable cognitive assessments for clients, responding to emails, and making/taking phone calls.
• Managed client files, adhering to confidentiality procedures and ethical standards.
• Invoicing, including Medicare rebates, NDIS, and third party management.

• Prepared and collected the stimuli for a research project on benevolent ageism.
• Increased my awareness of potential issues in the early stages of developing a research project, and used problem-solving skills to develop effective solutions.
• Gained exposure to the process of academic research, advancing my skills in psychological project design and implementation.
• Increased my knowledge on the ageism literature.
• Communication with and feedback from my supervisor allowed me to enhance my attention to detail skills, and understand the importance of collaborative work in academic research.

For the past several years I have been casually looking after a special needs child, and previously looked after a child with ASD.

• Managed merchandise sales while regularly engaging with students, staff, and community members.
• Diverse interactions strengthened my interpersonal and communication skills, as I built rapport with people from a wide range of backgrounds.
• Supported university events across faculties, which required flexibility, teamwork, and organisation in dynamic environments.
• Managed cash handling, EFTPOS, and sale systems.

• Assisted a diverse range of customers with polite support in-person and via telephone.
• Answered incoming calls and emails.
• Managed website and social media.
• Managed transactions, stock, and store presentation in a fast-paced environment.