Olivia Rains
Summary
Versatile and dynamic, with a proven track record at Gallery 20 for enhancing client satisfaction through exceptional communication and meticulous attention to detail. Skilled in time management and problem-solving, consistently boosting efficiency and team cohesion across roles. Achieved a significant increase in repeat clientele by prioritizing personalized care and service excellence.
Overview
10
10
years of professional experience
Work History
Beauty Therapist
Gallery 20
01.2015 - 01.2024
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal relatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Participated in ongoing training and education opportunities to stay current on industry trends and techniques.
- Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
- Contributed significantly towards boosting the salon''s reputation by consistently receiving positive feedback from clients on provided services.
Disability Support Worker
Interaction Disability Services
02.2020 - 12.2022
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Bartending
Hawkesbury Race Club
02.2016 - 12.2018
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Provided support during busy periods by taking on additional responsibilities such as bartending or expediting when needed.
- Demonstrated adaptability in handling various roles within the establishment including server assistance or bartending duties when required.
- Fostered a positive team environment by facilitating effective communication among bartending staff.
- Enhanced guest satisfaction by providing exceptional bartending services and maintaining a clean, organized bar area.
Remedial Massage Therapist
Billabong Retreat
01.2016 - 01.2017
- Increased repeat clientele with personalized care plans and consistent follow-up communications.
- Educated clients on the benefits of regular massage therapy and self-care techniques to maintain overall wellness.
- Ensured a comfortable and serene environment, maintaining clean and organized treatment rooms.
- Contributed to a positive workplace culture by assisting colleagues with challenging cases or sharing insights on new therapeutic approaches.
- Reduced clients'' stress levels by incorporating relaxation techniques into each therapy session.
Labourer
Dad and Dave's Turf
01.2015 - 01.2016
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
Labourer
Dad and Dave's Turf
01.2017 - 03.2019
- Contributed to successful completion of projects by following instructions from supervisors and adapting to changing priorities.
- Promoted a positive work environment by demonstrating strong teamwork and communication skills.
- Supported construction projects by assisting with heavy equipment operations and manual labor tasks.
Waitressing
Hawkesbury Race Club
01.2014 - 01.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
CPR, Basic Life Support And FIRST AID -
Catch Training
Bella Vista, NSWWHS General Construction Induction Training -
Savsply
McGraths Hill, NSW05-2020
White Card -
Forktime
McGraths Hill04-2020
RSA And RSG CERTIFICATES -
Richmond Club
Richmond, NSW01-2016
Diploma - Beauty Therapist
Tafe
Granville, NSW12-2015
No Degree - Started Year 11 And Then Finished
Arndell Anglican College
McGraths Hill, NSW02-2015
High School Diploma -
Bede Polling College
South Windsor, NSW05-2014
Skills
Time management
Communication
Teamwork
Problem solving
Listening and learning
An ability to multi task
Assertive
Good attention to detail
Timeline
Disability Support Worker
Interaction Disability Services
02.2020 - 12.2022
Labourer
Dad and Dave's Turf
01.2017 - 03.2019
Bartending
Hawkesbury Race Club
02.2016 - 12.2018
Remedial Massage Therapist
Billabong Retreat
01.2016 - 01.2017
Beauty Therapist
Gallery 20
01.2015 - 01.2024
Labourer
Dad and Dave's Turf
01.2015 - 01.2016
Waitressing
Hawkesbury Race Club
01.2014 - 01.2016
CPR, Basic Life Support And FIRST AID -
Catch Training
WHS General Construction Induction Training -
Savsply
White Card -
Forktime
RSA And RSG CERTIFICATES -
Richmond Club
Diploma - Beauty Therapist
Tafe
No Degree - Started Year 11 And Then Finished
Arndell Anglican College
High School Diploma -
Bede Polling College
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