Summary
Overview
Work History
Education
Skills
Availability
Timeline
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Olivia Roberts

Summary

Passionate Store Manager enthusiastic about team morale and customer satisfaction. People are at the centre of every decision I make whether it be team or customers, everyone leaves my store with a smile on their face. Extensive retail experience has provided me with many tools to reach KPI targets, lead by example and motivate team to follow. I have a special interest in visual merchandising and reading sales data to maximise the store's potential and have the right product & people in the right place at the right time.

Overview

6
6
years of professional experience

Work History

Store Manager

The Trybe Southland
01.2023 - Current
  • Required me to interview, hire and train a brand new team, maintain store standards and create memorable moments for both children and parents with friction free service
  • Notable responsibilities: Visual merchandising, interpreting data and changing my store's merch to improve KPIs, loss prevention management, rostering, sticking to wage targets, constantly upskilling team and doing on the spot training and weekly meetings with managers and/or support office team.

2IC

The Trybe Southland
10.2021 - 01.2023
  • Required me to support the store manager achieve goals and use initiative in their absence.

2IC

Lovisa Southland
02.2021 - 09.2021

Lovisa

Victoria Gardens Shopping Centre and Bayside Shopping Centre
07.2018 - 02.2021

Education

Certificate in Animal Care (learning online) -

My Learning Online
04.2024

High School Diploma -

Brighton Secondary College
12.2020

Skills

  • Delegation & prioritising tasks
  • Visual Merchandising
  • Product knowledge retention
  • Upselling
  • Complaint handling
  • Customer experience management
  • Rostering & wage target management
  • KPI tracking & strategising
  • Interpreting data
  • Excel capabilities
  • Troubleshooting technology
  • Fish tank maintenance
  • Thrive in fast-paced environment
  • Well spoken
  • Empathy
  • Employee Training
  • Listening & relating to customers and team members
  • Supply Ordering
  • Competitor Monitoring
  • Team Development
  • Loss Prevention

Availability

24/7

Timeline

Store Manager

The Trybe Southland
01.2023 - Current

2IC

The Trybe Southland
10.2021 - 01.2023

2IC

Lovisa Southland
02.2021 - 09.2021

Lovisa

Victoria Gardens Shopping Centre and Bayside Shopping Centre
07.2018 - 02.2021

Certificate in Animal Care (learning online) -

My Learning Online

High School Diploma -

Brighton Secondary College
Olivia Roberts