Olivia Rocca
Melbourne,Australia
Summary
Dynamic professional with a proven track record in customer service and time management, honed across roles at Master Builders Insurance Brokers and other leading companies. Excelled in multitasking and maintaining high standards of professionalism, significantly enhancing customer satisfaction and operational efficiency. Skilled in team leadership and effective communication, consistently achieving and surpassing set KPIs.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Officer
Master Builders Insurance Brokers
Jolimont, VIC
09.2024 - Current
- Provide administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing and scanning documents.
- Monitor the workflow of applications throughout the entire process cycle.
- Managing multiple projects simultaneously while adhering to tight deadlines.
Gaming / Bar / TAB / Bistro Attendant
ALH Group
Eltham
08.2019 - 05.2024
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Customer Relations, Lead Administration
Peluso Group, Master Menders Building Group
Kew East
04.2022 - 02.2023
- Having an advantageous background in fast-paced environments and customer engagement / services, made the transition into an administrative position positively swift
- This role entailed customer engagement, customer-first service, phone KPIs, insurance administration, program/software use, research, assistance in contract management, permits, contracts, and work health and safety.
Summer Host
Mecca Cosmetica
Ringwood
09.2021 - 02.2022
- In the role of a 'Summer Host,' I was meant to interactively work with customers in a fast-paced environment and achieve various KPIs through different sales techniques.
- This role was fulfilled to maximum capabilities, which resulted in high rewards and the utmost satisfactory experience over the seasonal period.
Team Leader
Boost Juice
Doncaster
09.2018 - 04.2021
- Having to organise a team, scheduling tasks, banking, various paperwork, managing stock and maintaining customer satisfaction was the main priorities of my role
- Established clear expectations for employees, providing guidance when needed.
Education
Bachelor of Planning - Planning, Urban Design and Sustainability
La Trobe University
Bundoora, VIC12.2027
Bachelor of Applied Sciences - Construction Management
Curtin University
12.2022
Victorian Certificate of Education -
Box Hill Senior Secondary College
Box Hill, VIC12.2019
Skills
- Customer Service
- Team Player
- Multitasking
- Time Management
- Organisation
- Professionalism
- Reliability
- Excellent communication
Certification
- Responsible Service of Alcohol, Victorian Gambling and Casino Control Commission (VGCCC), 2019
- Responsible Service of Gaming, Victorian Gambling and Casino Control Commission (VGCCC), 2022
- TAB Accreditation, TAB Victoria, 2021
- Certificate III in Make-Up, Victoria University, 2020
- Diploma of Beauty Therapy, Victoria University, 2021
References
- Todd Perissinotto, ALH Group / Eltham Hotel - 0418 861 275
- Jasmine Talouli, Peluso Group / Master Menders Building Group - 0451 151 400
- Amelia Summerton, ALH Group / Eltham Hotel - 0474 205 692
Timeline
Administrative Officer
Master Builders Insurance Brokers
09.2024 - Current
Customer Relations, Lead Administration
Peluso Group, Master Menders Building Group
04.2022 - 02.2023
Summer Host
Mecca Cosmetica
09.2021 - 02.2022
Gaming / Bar / TAB / Bistro Attendant
ALH Group
08.2019 - 05.2024
Team Leader
Boost Juice
09.2018 - 04.2021
- Responsible Service of Alcohol, Victorian Gambling and Casino Control Commission (VGCCC), 2019
- Responsible Service of Gaming, Victorian Gambling and Casino Control Commission (VGCCC), 2022
- TAB Accreditation, TAB Victoria, 2021
- Certificate III in Make-Up, Victoria University, 2020
- Diploma of Beauty Therapy, Victoria University, 2021
Bachelor of Planning - Planning, Urban Design and Sustainability
La Trobe University
Bachelor of Applied Sciences - Construction Management
Curtin University
Victorian Certificate of Education -
Box Hill Senior Secondary College
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