Olivia Wallis
Sutherland,NSW
Summary
Knowledgeable and dedicated customer service professional with proven extensive experience of service delivery and multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Familiar with meeting KPI's and business needs and motivated to maintain customer satisfaction.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Spendless Shoes
05.2022 - 09.2023
- Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers locate products and checked store system for merchandise at other sites.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Sales Assistant
Priceline Pharmacy
11.2021 - 03.2022
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
Customer Service Supervisor
Woolworths Supermarket
11.2019 - 10.2021
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Education
Bachelor of Arts - History
University of Sydney
Sydney, NSW06.2024
Higher School Certificate -
St. John Bosco College
Engadine09.2018
Skills
- Positive Customer Engagement
- Time Management
- Product Knowledge
- Retail Sales
- Budget Administration
- Customer Service Orientation
- Meeting Sales Goals
- Returns and Exchanges
- Sales Expertise
Timeline
Customer Service Representative
Spendless Shoes
05.2022 - 09.2023
Sales Assistant
Priceline Pharmacy
11.2021 - 03.2022
Customer Service Supervisor
Woolworths Supermarket
11.2019 - 10.2021
Bachelor of Arts - History
University of Sydney
Higher School Certificate -
St. John Bosco College
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