Olivia Wilson
Ryde,Australia
Summary
Experienced venue and event manger seeking to elevate my career by joining a company focused on providing extraordinary guest experiences. Skilled in providing exceptional customer service, communication, problem-solving, and multi-tasking. Confident in anticipating guest needs and delivering an unparalleled guest experience.
Overview
5
5
years of professional experience
Work History
Venue Manager
Banx Sydney
04.2023 - Current
- Organized and guided events from start to finish using effective planning methods including creating BEOs, interpreting goals, and delivering on customer expectations.
- Implemented and enforced safety policies and procedures to manage risks and prevent accidents and mishaps.
- Monitored daily cash discrepancies and inventory shrinkage. Reduced financial inconsistencies while assessing and verifying invoices and expense reports.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Trained new employees on proper protocols and guided team members to maintain high productivity and performance metrics as well as customer service standards.
- Inspected facility daily for overall cleanliness and checked supply quantities for reordering and restocking.
Guest Service Agent
Darling Square Apartment Hotel
09.2022 - 02.2023
- Checked in and checked out guests, verified their reservations, and processed payments accurately and efficiently
- Greeted guests professionally and respectfully, answering questions about hotel amenities, services, and local attractions
- Maintained a clean, organized, and well-stocked front desk area, including the lobby, back office, and storage spaces
- Provided information and directions to guests, including recommendations for local restaurants and transportation services.
Human Resources Intern
Sydney Harbour Marriott
07.2019 - 01.2020
- Assisted HR team in various tasks such as recruitment, onboarding, training and development, performance management, and employee engagement programs
- Assisted with the planning and execution of employee engagement events and recognition programs.
Food and Beverage Supervisor
Catalina Rose Bay
09.2019 - 12.2019
- Supervised front-of-house operations, including greeting guests, managing reservations, and delivering exceptional service.
- Managed the performance of front-of-house staff, including providing feedback, coaching, and training.
Restaurant Supervisor
Alexandra Hotel
01.2019 - 07.2019
- Increased customer satisfaction and service delivery to strengthen customer loyalty.
Event Coordinator
Blue Mountains International Hotel School
04.2018 - 03.2019
- Trained and implemented administrative logistics of events planning, event booking, and event promotions
- Performed event coordination for larger parties and gatherings covering 150-200pax
Food and Beverage Attendant
Saffire Freycinet
07.2018 - 01.2019
- Transformed fixed venues to best suit any event and create appropriate theming and atmosphere, handling events covering 100-150pax.
Education
Bachelor of Business - International Event Management
Blue Mountains International Hotel Management School
Leura, NSW07.2020
Skills
- Customer Service
- Communication
- Time Management & Multi-tasking
- Attention to detail & Professionalism
- Teamwork & Adaptability
- Attention to Confidentiality
- Cultural Awareness
- POS Transactions & Opera PMS
Timeline
Venue Manager
Banx Sydney
04.2023 - Current
Guest Service Agent
Darling Square Apartment Hotel
09.2022 - 02.2023
Food and Beverage Supervisor
Catalina Rose Bay
09.2019 - 12.2019
Human Resources Intern
Sydney Harbour Marriott
07.2019 - 01.2020
Restaurant Supervisor
Alexandra Hotel
01.2019 - 07.2019
Food and Beverage Attendant
Saffire Freycinet
07.2018 - 01.2019
Event Coordinator
Blue Mountains International Hotel School
04.2018 - 03.2019
Bachelor of Business - International Event Management
Blue Mountains International Hotel Management School
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