Owen-Morgan Hayes

Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.

• Facilitated smooth communication between all parties involved in transactions, resulting in successful loan closings and satisfied clients.
• Conducted comprehensive financial assessments to determine borrower eligibility for various loan programs, optimizing client outcomes.
• Enhanced client satisfaction by providing personalized mortgage solutions tailored to individual financial needs.

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
• Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
• Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
• Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
• Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
• Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
• Increased branch profitability by implementing cost-saving measures and streamlining operational processes.