Paige Sullivan
Daydream Island,QLD
Summary
Hospitality professional with over four years of experience in dynamic, customer-centric settings, excelling in team leadership and assistant management. Demonstrated success in leading teams to deliver outstanding guest experiences while managing front-of-house and kitchen operations. Expertise in shift planning, staff training, stock control, and ensuring compliance with food safety standards. Proven ability to thrive in high-pressure environments with a focus on detail and operational efficiency.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
Daydream Island
03.2024 - Current
- Experienced in both coffee service and bartending across multiple venues, delivering high-quality beverages with consistency and professionalism.
- Experienced bartender across multiple venues, adeptive at crafting cocktails and managing busy service environments
- Skilled in all aspects of floor service, including order-taking, food running, managing multiple dishes, and hosting/seating guests, while ensuring a seamless and memorable guest experience.
- Strong knowledge of international cuisines, dish components, wine pairings, and fine dining service standards.
- Proven ability to remain composed and effective in fast-paced, high-pressure environments, with excellent multitasking and problem-solving skills.
- Detail-oriented and guest-focused, with a passion for delivering exceptional service and creating positive dining experiences.
- Excellent communication and interpersonal skills, with a professional, polished, and adaptable approach to both team collaboration and guest engagement.
Assistant Restaurant Manager
Grill’d
03.2024 - 08.2025
- Led and supported a team to deliver exceptional customer service, ensuring a high-performance culture through effective coaching, training, and performance reviews.
- Worked closely with the restaurant manager to plan shifts, set clear performance expectations, and guide team members in achieving their goals.
- Delivered consistent, high-quality food and guest experiences by overseeing both kitchen and front-of-house operations.
- Ensured compliance with health and safety standards, food safety requirements, cash handling policies, and security processes.
- Managed the induction process for new hires, identified training needs, and created tailored coaching plans to enhance team capabilities.
- Oversaw stock management, minimizing wastage, conducting stocktakes, and handling ordering and receiving stock to maintain inventory control.
- Analysed operational data, identified opportunities to improve efficiency, and used reports to inform decision-making.
- Partnered with the restaurant manager to drive financial outcomes, balancing top-line growth with effective cost management, including goods and labour costs.
Team Leader
Grill’d
10.2023 - 03.2024
- Led shifts, ensuring adherence to company procedures and maintaining high-quality service standards for all guests.
- Managed both kitchen and front-of-house operations during service periods, positively impacting team performance and customer satisfaction.
- Trained and mentored team members, fostering skill development across all kitchen stations and ensuring consistent service delivery.
- Contributed to shift planning, performance expectations, and daily operational tasks such as stock management, ordering, and receiving deliveries.
- Delivered high-quality guest experiences by effectively managing feedback and resolving any concerns promptly.
- Ensured compliance with cash handling policies, maintenance processes, and restaurant opening/closing procedures.
Team Member
Grill’d
07.2021 - 10.2023
- Represented the brand through impeccable physical presentation and exemplary customer service, ensuring a personalized experience for every guest.
- Demonstrated proficiency in hygienic food practices, daily ingredient preparation, and maintaining a high standard of cleanliness.
- Trained in various kitchen stations (chips, buns, dress, grill, wrap, floor, and till) to contribute to the efficient functioning of the kitchen and front-of-house operations.
- Collaborated in a fast-paced, quick-service environment, working effectively with the team to meet operational demands.
Education
Bar skills course -
ITS Bar & Skills RMLV
01.2025
SITXFSA005 - Use hygienic Practices for Food Safety
ITS Bar & Skills RMLV
01.2025
SITHFAB025 - prepare and serve espresso coffee
CBD College
01.2025
First Aid -
Skills Training College
01.2025
Fire Safety -
Australian Fire Safety
01.2025
Diploma of Travel and Tourism -
Flight Centre Travel Academy
01.2025
BSB50120 Diploma - Business
Barrington College
01.2023
Year 12 -
Aquinas College
01.2023
SIT30616 Certificate III - Hospitality
Sarina Russo Institute
01.2022
BSB10120 Certificate I - Workplace Skills
Aquinas College
01.2021
SITHFAB002 - Responsible Service of Alcohol
Sarina Russo Institute
01.2021
Skills
- Leadership
- Problem solving
- Proactive
- Teamwork
References
- James Cross, Gold Coast Area Manager, Grill’d, James.cross@grilld.com.au
- Jay Kannappan, Food and Beverage Manager, Daydream Island, Jayakumar.kannapan@daydreamisland.com
Skills And Behaviors
- Leadership
- Problem solving
- Proactive
- Teamwork
Timeline
Food and Beverage Attendant
Daydream Island
03.2024 - Current
Assistant Restaurant Manager
Grill’d
03.2024 - 08.2025
Team Leader
Grill’d
10.2023 - 03.2024
Team Member
Grill’d
07.2021 - 10.2023
Bar skills course -
ITS Bar & Skills RMLV
SITXFSA005 - Use hygienic Practices for Food Safety
ITS Bar & Skills RMLV
SITHFAB025 - prepare and serve espresso coffee
CBD College
First Aid -
Skills Training College
Fire Safety -
Australian Fire Safety
Diploma of Travel and Tourism -
Flight Centre Travel Academy
BSB50120 Diploma - Business
Barrington College
Year 12 -
Aquinas College
SIT30616 Certificate III - Hospitality
Sarina Russo Institute
BSB10120 Certificate I - Workplace Skills
Aquinas College
SITHFAB002 - Responsible Service of Alcohol
Sarina Russo Institute
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