Pallavi Pallavi
Penrith,NSW
Summary
Dynamic Enrolment Officer at Victoria University with a proven track record in strategic planning and academic assistance. Successfully enhanced student engagement through innovative orientation activities and effective communication. Skilled in data management and fostering strong relationships, I am dedicated to promoting social and academic development for all students.
Overview
4
4
years of professional experience
Work History
Enrolment Officer
Victoria University
06.2025 - Current
- Managed student inquiries, providing timely information and support to enhance student experience.
- Assisted in planning and executing orientation activities, ensuring new students were effectively integrated into the institution.
- Oversaw data management systems to ensure accurate record-keeping and reporting.
- Implemented new technologies to streamline processes and improve data management efficiency.
Student Mentor
Victoria University
03.2023 - 06.2025
- Counselled students in individual and group sessions to enhance personal and educational motivation.
- Developed academic action plans by evaluating students' learning styles, deficiencies and goals.
- Monitored students' academic progress, communicated regularly, and intervened to support students facing challenges.
- Offered stability and positive reinforcement in student lives to build strong rapport and trust with students and parents.
- Observed students' performance and documented data to evaluate progress.
Customer Service
Nepean Pizza Kebabs And Charcoals
06.2022 - 03.2025
- Ensured customer satisfaction by implementing strategies to address needs and resolve concerns effectively.
- Listened actively to customers, resolved concerns promptly, and escalated significant issues to supervisor.
- Advised and assisted customers, addressing special needs or wants to enhance their experience.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Student Representative
Victoria University
11.2022 - 03.2023
- Participated in monthly meetings with students' leadership committee to align on program initiatives.
- Collaborated with student leadership committee to compile program information for annual report submitted to board.
- Shared information on advisory committee and representative programs to enhance student engagement and participation.
- Discussed task completion and impending projects with advisory committee to finalize.
Education
Bachelor of Business - Professional Accounting
Victoria University
Sydney, NSW02.2025
Skills
- Student Support
- Financial Planning
- Budget management
- Strategic Planning
- Goal Development
- Management
- Social and Academic Development
Timeline
Enrolment Officer
Victoria University
06.2025 - Current
Student Mentor
Victoria University
03.2023 - 06.2025
Student Representative
Victoria University
11.2022 - 03.2023
Customer Service
Nepean Pizza Kebabs And Charcoals
06.2022 - 03.2025
Bachelor of Business - Professional Accounting
Victoria University