Pamela Aurea Torres Franco
23 Roger, St. BROOKVALE,NSW
Summary
Detail-oriented and committed to fantastic customer service. Effective time management skills to adapt to route changes and product malfunctions quickly. Talented at maintaining detailed records.
Educator with extensive experience at Northern Beaches Council, specializing in early childhood education and collaborative team environments. Skilled in creating engaging, hands-on learning activities that promote critical thinking and ensure child safety. Bilingual in Spanish, providing effective communication and support to families, children and colleagues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Childcare Educator
Northern Beaches Council
Sydney, NSW
02.2022 - Current
- Coordinated with other staff members effectively in order to provide a cohesive childcare program promoting teamwork and collaboration.
- Ensured the health and safety of children by consistently monitoring their activities both indoors and outdoors.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Implemented hands-on learning opportunities that encouraged exploration, problem-solving, and critical thinking skills among children.
- Supported and maintained, and fostered positive and constructive interactions with staff, families, and children.
- Followed company regulations and rules to promote a safe environment for children and staff.
- Maintained room safety by conducting checks, adhering to childcare policies, and following emergency procedures when necessary.
Costumer Service
La Tamaleria
Dulwich Hill, NSW
03.2021 - Current
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
Education
Diploma - Early Childhood Education and Care
MEGT
Sydney, NSWCertificate III - Early Childhood Education and Care
MEGT
Sydney, NSWBachelor - Psychology
University Coyotl
City, MexicoSkills
- Patience and empathy
- Professional customer service
- Team collaboration
- Hygiene practices
- Cultural sensitivity
- Bilingual in Spanish
- Verbal and written communication
- Cleaning and sanitation
- Early childhood education
- Child safety procedures
Certification
- First Aid
- CPR
- RSA
Languages
Spanish Native, English
References
- Cate, Webster, Cate.Webster@northernbeaches.nsw.gov.au
- Rosa, Cienfuegos, rosa.cienfuegos@icloud.com
Accomplishments
- Translated for Spanish-speaking parents and guardians to empower them in childcare options.
- Collaborated with a team of 10 in the development of the monthly program.
- Resolved product issue through consumer testing.
- Attended various trainings and workshops and was rewarded with a job promotion as a result.
- Provided exceptional service to families and ensured that issues were resolved quickly, resulting in an above-average performance rating.
Languages
Spanish
Native/ Bilingual
English
Professional
Affiliations
- I enjoyed resting on the beach
- GYM lover
Timeline
Childcare Educator
Northern Beaches Council
02.2022 - Current
Costumer Service
La Tamaleria
03.2021 - Current
Diploma - Early Childhood Education and Care
MEGT
Certificate III - Early Childhood Education and Care
MEGT
Bachelor - Psychology
University Coyotl
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