Parichat Pongkachan
Summary
Hardworking and passionate hospitality worker who's ready to steps out of her comfort zone and ups for the new challenge of becoming a Student Administration Officer. Willingness to learn and adapt my skills to take on any responsibilities to meet organization goals.
Overview
9
9
years of professional experience
Work History
Cafe Barista
Three Wise Monkey Cafe
2022.05 - Current
- Enhanced customer experience by providing personalized beverage recommendations and efficiently preparing orders.
- Collaborated with team members to streamline cafe operations, resulting in improved service times and increased customer satisfaction.
- Demonstrated excellent multitasking abilities by simultaneously managing drink preparation, order-taking, and cash register duties.
- Developed a loyal customer base through friendly interactions, remembering preferences, and consistently delivering high-quality beverages.
- Assisted in the training of new employees, sharing best practices for efficient drink preparation and exceptional customer service.
Cafe Manager
Cafe 63 Enoggera
2019.07 - 2022.05
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Streamlined cafe operations for increased efficiency and reduced waste, with thorough inventory management.
- Maximized profitability through cost control measures, including mindful purchasing decisions and labor management.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Increased repeat business by implementing loyalty programs and offering exceptional customer experiences consistently.
- Oversaw daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
Cafe Team Leader
Oliver Brown Cafe
2016.07 - 2019.03
- Enhanced customer satisfaction by implementing efficient service strategies and maintaining a clean, welcoming cafe environment.
- Developed strong relationships with customers, resulting in increased loyalty and repeat business.
- Trained new employees on proper food handling techniques, cash register operations, and customer service best practices for a seamless integration into the team.
Food and Beverage Attendant
SSP Catering
2014.10 - 2016.07
- Upsold menu items when appropriate, contributing to increased revenue generation without compromising guest satisfaction.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
- Coordinated with kitchen staff for timely order delivery, providing a seamless dining experience for guests from start to finish.
Education
Bachelor of Business -
University of The Sunshine Coast
South Brisbane, QLD09.2020
Certificate IV - Accounting
Crown Institute of Business And Technology
Sydney, NSW02.2018
Advanced Diploma - Hospitality Management
TAFE NSW
Ultimo, NSW12.2015
Skills
- Customer Service
- Time Management
- Punctual and Dependable
- Multitasking Abilities
- Strong Organization
- Attention to Detail
- Problem Solving
Languages
English
Full Professional
Thai
Native or Bilingual
Software
Microsoft Word
Excel
Outlook
Timeline
Cafe Barista
Three Wise Monkey Cafe
2022.05 - Current
Cafe Manager
Cafe 63 Enoggera
2019.07 - 2022.05
Cafe Team Leader
Oliver Brown Cafe
2016.07 - 2019.03
Food and Beverage Attendant
SSP Catering
2014.10 - 2016.07
Bachelor of Business -
University of The Sunshine Coast
Certificate IV - Accounting
Crown Institute of Business And Technology
Advanced Diploma - Hospitality Management
TAFE NSW
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