Overview
Work History
Education
Skills
Expected Graduation
Timeline
Generic

Parveen Verma

Sandy Bay,Tas

Overview

3
3
years of professional experience

Work History

Crew Coach

McDonald
02.2024 - Current
  • Facilitated open communication among crew members, fostering trust and collaboration within the team.
  • Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
  • Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
  • Fostered a positive work environment, enhancing crew morale and job satisfaction.

CUSTOMER SERVICE REPRESENTATIVE

Patrol Station
01.2024 - 03.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
  • Streamlined call center processes for improved efficiency and reduced wait times
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
  • Assisted customers in navigating company website and placing online orders, improving overall user experience

SHIFT MANAGER

McDonlads
03.2021 - 10.2023
  • Enhanced crew performance by implementing effective training strategies and customized lesson plans
  • Streamlined onboarding process for new employees, resulting in a more efficient integration into the team
  • Collaborated with management to identify areas of improvement and develop comprehensive training programs
  • Evaluated crew members' progress and provided constructive feedback for continuous development

Education

Master of Science - Marine Science

University of Tasmania
03.2026

Bachelor of Science - Science

Punjab University
01.2023

Skills

  • Work Prioritization
  • Collaborative Approach
  • Innovation Skills
  • Attention to Detail
  • Clear Communication

Expected Graduation

03/2026

Timeline

Crew Coach

McDonald
02.2024 - Current

CUSTOMER SERVICE REPRESENTATIVE

Patrol Station
01.2024 - 03.2024

SHIFT MANAGER

McDonlads
03.2021 - 10.2023

Master of Science - Marine Science

University of Tasmania

Bachelor of Science - Science

Punjab University

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Parveen Verma