Parveen Verma
Sandy Bay,Tas
Overview
3
3
years of professional experience
Work History
Crew Coach
McDonald
North Hobart
02.2024 - Current
- Facilitated open communication among crew members, fostering trust and collaboration within the team.
- Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
- Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
- Fostered a positive work environment, enhancing crew morale and job satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
Patrol Station
01.2024 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
SHIFT MANAGER
McDonlads
03.2021 - 10.2023
- Enhanced crew performance by implementing effective training strategies and customized lesson plans
- Streamlined onboarding process for new employees, resulting in a more efficient integration into the team
- Collaborated with management to identify areas of improvement and develop comprehensive training programs
- Evaluated crew members' progress and provided constructive feedback for continuous development
Education
Master of Science - Marine Science
University of Tasmania
03.2026
Bachelor of Science - Science
Punjab University
01.2023
Skills
- Work Prioritization
- Collaborative Approach
- Innovation Skills
- Attention to Detail
- Clear Communication
Expected Graduation
03/2026
Timeline
Crew Coach
McDonald
02.2024 - Current
CUSTOMER SERVICE REPRESENTATIVE
Patrol Station
01.2024 - 03.2024
SHIFT MANAGER
McDonlads
03.2021 - 10.2023
Master of Science - Marine Science
University of Tasmania
Bachelor of Science - Science
Punjab University