Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Parwana Faizi

Adelaide,SA

Summary

Experienced APS 3 Service Officer with a strong background in administrative processes, customer service, and legal compliance. Proven ability to manage and oversee complex tasks, interpret legislation, and deliver high-quality service. Skilled in advocating for clients, facilitating digital solutions, and implementing effective administrative procedures. Proficient in using key systems and ensuring accurate and efficient service delivery. Seeking to leverage my expertise in a role that requires independent review and decision-making capabilities.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Australian Public Service Officer

Services Australia
Adelaide, SA
04.2022 - Current
  • Provide digital assistance to customers, advising them on the benefits of self-service and enhancing their digital capabilities across various platforms.
  • Enable customers to complete general tasks independently, allowing for more focused support for vulnerable individuals.
  • Ensure that all customer service interactions are of the highest quality and that payments are processed accurately.
  • Interpret the Operational Blueprint to apply legislation correctly in decision-making processes according to appropriate delegation levels.
  • Proficient in key Centrelink systems such as Customer First, Process Direct, ACC, and Customer Record, supporting effective and efficient service delivery.

President

The Association of Australian Tertiary Students from Afghanistan (AATSA)
Adelaide, SA
01.2021 - 12.2022
  • Led a team of seven in advancing the association's goals and objectives.
  • Represented AATSA in meetings with national and state-level community leaders, advocating for the interests of Afghan students.
  • Managed and oversaw the organisation’s activities, ensuring the effective and efficient execution of programs, including workshops, events, and social gatherings.
  • Advocated for Afghan students' needs and concerns, addressing issues to enhance their social and academic experiences.

Sales Specialist

Apple
Adelaide, SA
01.2021 - 09.2022
  • Act as the primary point of contact for customers, delivering exceptional service.
  • Identify customer needs effectively and recommend optimal purchase options.
  • Instruct customers on new product features and benefits through digital platforms.
  • Facilitate the setup of new devices and guide customers on how to maximise their use.

Education

High School Diploma -

Mary Mackillop College
Kensington and Norwood, SA
12-2018

Bachelor of Laws and Sociology -

The University of Adelaide
Adelaide, SA

Skills

  • Administrative
  • Customer Service
  • Communication
  • Stakeholder Engagement
  • Data Analysis
  • Legal Expertise
  • Policy Interpretation

Languages

Hazaragi
Native/ Bilingual
English
Professional
Dari
Professional
Persian
Professional
Hindi
Limited
Urdu
Limited

Certification

  • Certificate of Achievement for Consistent Effort
  • Certificate of Achievement for Community Service
  • Community Service Scholarship, Zonta Club
  • Principal's Certificate

Timeline

Australian Public Service Officer

Services Australia
04.2022 - Current

President

The Association of Australian Tertiary Students from Afghanistan (AATSA)
01.2021 - 12.2022

Sales Specialist

Apple
01.2021 - 09.2022

High School Diploma -

Mary Mackillop College

Bachelor of Laws and Sociology -

The University of Adelaide

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Parwana Faizi