Nadeline Cannan
Chigwell,Tas
Summary
Dynamic customer service professional with a proven track record at Services Australia, excelling in conflict resolution and active listening. Adept at enhancing service quality and fostering relationships, I consistently deliver exceptional results and maintain high standards. Committed to understanding customer needs and driving satisfaction through effective communication and teamwork.
Overview
4
4
years of professional experience
Work History
Australian Public Servant/Customer Service Officer
Services Australia
Dowsing Point, TAS
03.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Engaged in conversation with customers to understand needs, resolve issues and answer questions.
- Adhered to APS values during all interactions with both customers and colleagues and provide consistent high standards of quality of service
Food and Beverage Attendant
The Bush Inn
New Norfolk, TAS
10.2023 - 02.2024
- Provided exceptional service that reflected restaurant standards and core values.
- Took customer orders accurately and provided menu recommendations when requested.
- Asked customers about meals to assess satisfaction and collect vital feedback.
- Greeted frequent visitors by name and explained new promotions.
- Monitored inventory levels of food items and communicated needs for restocking to management team.
Crew Member
McDonalds
New Norfolk, TAS
03.2022 - 10.2023
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Educated customers on menu items, product ingredients and nutritional values.
- Scrubbed and polished counters to remove debris and food.
Sandwich Artist
Subway
New Norfolk, TAS
10.2020 - 03.2022
- Trained sandwich artists to apply attention to detail and commitment to quality.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Discussed menu options with customers and offered suggestions to meet individual needs and drive sales.
Skills
- Active listening
- Customer feedback
- Service quality
- Relationship management
- Conflict resolution
- Team collaboration
- Time management
- Adaptation to change
Timeline
Australian Public Servant/Customer Service Officer
Services Australia
03.2024 - Current
Food and Beverage Attendant
The Bush Inn
10.2023 - 02.2024
Crew Member
McDonalds
03.2022 - 10.2023
Sandwich Artist
Subway
10.2020 - 03.2022