Paul Ellis
Eldorado,VIC
Summary
Proven performer at Pinsent Hotel, adept in customer service and cash handling, enhanced store operations by maintaining a clean environment and ensuring compliance with regulations. Excelled in teamwork, significantly improving customer satisfaction through efficient service and knowledgeable assistance. Demonstrated adaptability and problem-solving skills, contributing to a positive shopping experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Bottleshop Attendant
Pinsent Hotel
06.2021 - Current
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies at end-of-shift reconciliations.
- Maintained a clean and organized store environment for an enhanced shopping experience.
- Processed deliveries efficiently, verifying shipment accuracy and stocking shelves in a timely manner to minimize disruption of store operations.
- Maintained compliance with local and federal regulations governing the sale of alcoholic beverages, verifying customer identification as necessary.
- Received payments by cash, credit, and personal check and remitted correct change.
- Denied alcoholic sales to intoxicated customers and contacted management immediately when issues escalated.
- Operated various equipment safely, including pallet jacks and ladders when performing stocking duties or retrieving items from storage areas.
- Educated customers on different promotions, spirits and wines to facilitate buying decisions.
- Collaborated with team members to achieve daily tasks efficiently, contributing to a positive work environment.
- Improved overall store appearance through diligent cleaning practices such as sweeping floors, wiping down surfaces, removing trash regularly.
- Increased customer satisfaction by providing friendly and efficient service during checkout transactions.
Education
Certificate III - Horticulture
11.2016
Year 10 - Education
12.1994
Skills
- Customer Service
- Cleanliness and Organization
- Customer Assistance
- Multitasking Competence
- Stocking and Replenishing
- Heavy Lifting
- Listening and Comprehension
- Adaptability and Resilience
- Cash handling proficiency
- POS System Operation
- Payment Processing
- Problem-Solving
- Reliable and Responsible
- Attention to Detail
- Team Cooperation
Certification
Rsa
Timeline
Bottleshop Attendant - Pinsent Hotel
06.2021 - Current
Go Tafe - Certificate III, Horticulture
Lockridge Senior High School - Year 10, Education
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