Paul Passey
Mount Pleasant
Summary
Motivational leader and organisational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
16
16
years of professional experience
Work History
Mortgage Broker
Passey PTY LTD
02.2017 - Current
- Managed loan pipelines efficiently, promptly addressing any issues or concerns that arose during the mortgage process.
- Assisted clients in improving their credit scores and overall financial standing, increasing their chances of loan approval and favorable terms.
- Collaborated with different lenders to find best possible deal for homebuyers.
- Explained entire mortgage loan process to borrower.
Store Manager/Consultant Manager
Woollum Constructions
11.2019 - 02.2021
- Supervised teams of 18 people with focus on increasing efficiency
- Resolved customer problems by investigating issues, answering questions and building rapport
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Updated store pricing, signage and merchandising to promote specials, sales and discounts
- Oversaw POS operations and cash management to reduce errors
- Achieved sales quota by incorporating social media and brand marketing
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications
- Maintained adequate temperature and humidity in stockrooms to preserve product freshness and quality
- Managed inventory tracking and physical inventory counts to minimize loss
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Implemented succession planning by training and developing 4 associates into leadership positions
Store Manager
Woolworths
01.2013 - 02.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new team members.
Retail Specialist
Woolworths Supermarket
01.2009 - 01.2013
- Participated in regular training sessions for continuous improvement in retail knowledge and skills.
- Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased sales
- Contributed to successful store events by assisting with planning, setup, promotion, and execution of activities.
- Developed strong product knowledge to provide accurate information and expert advice to customers.
- Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
Education
Diploma of Finance And Mortgage Broking Manegament - Mortgage Broking
FARSTA
Brisbane, QLD03.2017
Certificate IV - Finance And Mortgage Broking
FARSTA
Brisbane, QLD12.2016
High School Diploma -
Ingleburn High
Ingleburn, NSW11.1989
Skills
- Client relationships
- Lead generation
- Friendly, positive attitude
- Team management
- Store operations
- Training and mentoring
- Outstanding communication skills
- Team leadership and coaching
- Team motivation
- Store displays
- Sales expertise
- Employee supervision and motivation
Timeline
Store Manager/Consultant Manager
Woollum Constructions
11.2019 - 02.2021
Mortgage Broker
Passey PTY LTD
02.2017 - Current
Store Manager
Woolworths
01.2013 - 02.2018
Retail Specialist
Woolworths Supermarket
01.2009 - 01.2013
Diploma of Finance And Mortgage Broking Manegament - Mortgage Broking
FARSTA
Certificate IV - Finance And Mortgage Broking
FARSTA
High School Diploma -
Ingleburn High
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