Pauline Wagen
Bentleigh
Summary
An enthusiastic Support Officer, active listener with top-notch analytical problem solving skills, understanding clients needs, goals and ambitions to fulfill a whole of life approach navigated by client dreams and hopes with all stakeholders involved to develop holistic support
Initiates and identifies action and analyzes options to facilitate service improvement. Demonstrates strong information management skills and proficient knowledge of Word, Excel with excellent attention to detail.
Meets priorities of clients and organisation under NDIS framework
Overview
7
7
years of professional experience
Work History
Disability Development & Support Officer
Life Without Barriers
07.2020 - Current
- I lead a team of staff with purpose to champion a quality of life and increase opportunities for people with mental illness and intellectual disability
- Work in relationships utilising behaviour support strategies for crisis support, deescalation and optimum baseline wellbeing
- Participate in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Create and prepare reports and attend stakeholder meetings to present client enriched perspective to inform practise
- My role is client driven applying positive behaviour support within a framework of self-determination, strength based model and empowerment
- Contribute to ideas for improving the support process during team meetings, resulting in significant workflow enhancements.
- I use Kronos System for staff rostering and I am proficient in Excel, Word and a fast learner for new systems and applications
Disability & Development Officer
Life Without Barriers
11.2016 - 07.2020
- Led a team to deliver supports to clients with disability and high support needs utilising a person centred approach
- Cultivated strong relationships with major stakeholders, leading to enhanced collaboration and sustained contributions.
- I transitioned a resident into the house whilst I was acting House Supervisor with successful outcomes for client and family satisfaction
- Completed rostering, plans and reports
- A whole of life perspective to inform practice with inclusion and access directed by client goals, dreams, hopes and ambitions
Education
Bachelor of Arts - Psychology & Sociology
Swinburne University of Technology
Melbourne, VICBachelor of Science - Disability Studies Graduated With Distinction
RMIT University
Bundoora, VICGraduate Diploma - Sociology
La Trobe University
Melbourne, VICSkills
- Teamwork and Collaboration
- Training and mentoring
- Conflict Management
- Office Administration
Yoga
Yoga to reduce stress and for healthy mind and body. It keeps me in present and my breathing is a sharp awareness in the present
Timeline
Disability Development & Support Officer
Life Without Barriers
07.2020 - Current
Disability & Development Officer
Life Without Barriers
11.2016 - 07.2020
Bachelor of Arts - Psychology & Sociology
Swinburne University of Technology
Bachelor of Science - Disability Studies Graduated With Distinction
RMIT University
Graduate Diploma - Sociology
La Trobe University
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