Paul John cuskelly
North Nowra
Summary
Pharmacy professional with robust background in patient care and medication management. Known for strong focus on team collaboration and ability to adapt to changing needs. Recognized for reliable performance and expertise in pharmacy operations.
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring Number years of relevant work experience to your team.
Personable Type professional with strong background in guiding and assisting customers, helping coworkers and completing important pharmacy tasks. Productive in efficiently ringing customers, providing information and answering calls to deliver superb customer care. Orderly in recordkeeping, inventory control, ordering products and requesting refills from physicians.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
45
45
years of professional experience
Work History
Senior Pharmacy Assistant
Good Price Pharmacy Warehouse, South Nowra
12.2016 - 10.2025
- Supervised daily pharmacy operations, ensuring compliance with health regulations and safety standards.
- Trained junior staff on medication dispensing and inventory management best practices.
- Optimized workflow processes to enhance efficiency in prescription filling and customer service.
- Managed inventory control, including stock rotation and replenishment of pharmaceutical supplies.
- Assisted pharmacists in patient consultations, providing accurate information on medications and side effects.
- Collaborated with healthcare professionals to ensure coordinated patient care and medication therapy management.
- Maintained strict confidentiality of patient records, adhering to HIPAA regulations at all times.
- Reduced wait times for patients by effectively managing workflow and prioritizing tasks as necessary.
- Ensured proper storage of medications according to regulatory guidelines, maintaining quality control measures.
- Coordinated medication deliveries for homebound patients, ensuring accurate delivery schedules were maintained.
- Improved patient satisfaction by providing efficient and accurate medication dispensing services.
- Contributed to team success by collaborating closely with pharmacists to ensure optimal patient care.
- Provided exceptional customer service, earning recognition from both patients and supervisors on multiple occasions.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Received incoming supplies and stocked in correct locations.
- Merchandised over-the-counter goods and rotated stock.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
- Assisted customers in selecting over-the-counter medications and health care products.
- Greeted customers at counter and provided excellent customer service.
- Re-stocked shelves with prescribed medications and health care products.
- Organized pharmacy area to maintain clean and orderly environment.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
- Answered questions regarding medication instructions and usage.
- Processed payments for prescriptions and accurately completed cash and credit card transactions.
- Verified patient information to correctly dispense medications.
Assistant Pharmacy Manager
Basin View Pharmacy
08.2003 - 09.2016
- Helped grow business from servicing one nursing home up to four.
- Developed aged and disability care service.
- Developed orthotic and compression care service
- Assisted in managing pharmacy operations, ensuring compliance with regulations and safety standards.
- Supported staff training and development to enhance team performance and efficiency.
- Executed inventory management processes, optimizing stock levels and minimizing waste.
- Collaborated with healthcare professionals to provide patient-centered medication counseling.
- Analyzed prescription data to identify trends and improve service delivery to patients.
- Mentored junior staff in pharmacy protocols and best practices for customer service.
- Kept prescription drugs and controlled substances safe and secure in pharmacy.
Senior Orthotist
K.R.Hill Orthotics
07.1993 - 06.2003
- Designed custom orthotic devices based on patient assessments and clinical evaluations.
- Collaborated with healthcare professionals to ensure comprehensive patient care and satisfaction.
- Conducted fittings and adjustments for orthotic devices, ensuring optimal comfort and functionality.
- Maintained accurate patient records and documentation for compliance with industry standards.
- Provided education to patients regarding usage and maintenance of orthotic devices.
- Developed training materials for new staff on best practices in orthotic fabrication techniques.
- Led quality assurance initiatives, improving device effectiveness through feedback incorporation.
- Implemented workflow improvements, enhancing efficiency in orthotic design and production processes.
Orthotist
Prince of Wales Hospital
02.1985 - 07.1993
- Assessed patient needs to recommend appropriate orthotic devices.
- Collaborated with healthcare teams to develop individualized treatment plans.
- Fabricated custom orthotics using advanced materials and techniques.
- Educated patients on the use and care of orthotic devices.
- Implemented process improvements for more efficient device fabrication workflows.
- Mentored junior staff on best practices in orthotic design and application.
- Initiated staff training programs ie. CPR (Train the Trainer ), Quality Assurance.
- Conducted follow-up evaluations to ensure device efficacy and comfort.
Trainee Orthotist
Prince of Wales Hospital
02.1981 - 02.1985
- Assisted healthcare professionals in patient care activities and daily operations.
- Maintained accurate patient records using electronic health record systems.
- Supported administrative tasks, including scheduling appointments and managing communications.
- Collaborated with team members to ensure efficient workflow in clinical settings.
- Observed protocols for infection control and safety standards during procedures.
- Participated in training sessions to enhance knowledge of hospital policies and procedures.
- Engaged with patients to provide comfort and support during their visits.
- Adapted quickly to changing priorities and work environments within the hospital setting.
- Learned new materials, processes, and programs quickly.
Education
No Degree - Orthotics
Cumberland College of Health Science
Skills
Excellent customer communication, honesty and integrity, reliability and punctuality
Affiliations
Cub scout leader with 1st Illaroo Scouts 2009-2025.
NSW Justice of the Peace from 1987.
Nowra Rotary member from February 2025
Languages
French
Limited Working
Timeline
Senior Pharmacy Assistant
Good Price Pharmacy Warehouse, South Nowra
12.2016 - 10.2025
Assistant Pharmacy Manager
Basin View Pharmacy
08.2003 - 09.2016
Senior Orthotist
K.R.Hill Orthotics
07.1993 - 06.2003
Orthotist
Prince of Wales Hospital
02.1985 - 07.1993
Trainee Orthotist
Prince of Wales Hospital
02.1981 - 02.1985
No Degree - Orthotics
Cumberland College of Health Science