Peri Waaka
Townsville
Summary
Experienced motel manager with strong skills in reservation management, front desk operations, and guest service leadership. Known for resolving complaints quickly, supervising housekeeping, and keeping daily operations running smoothly.
Overview
1
1
Language
8
8
years of professional experience
Work History
Motel Manager
Summit Motel
Townsville, QLD
11.2024 - Current
- Directed daily motel operations, ensuring front desk, housekeeping, and maintenance teams met service standards.
- Supervised guest check-in, reservations, and billing processes to maintain accurate, efficient occupancy management.
- Resolved guest complaints promptly, protecting satisfaction and supporting repeat business.
- Coordinated housekeeping schedules and room readiness to improve turnover and availability.
- Monitored budgets, supplies, and vendor services to control operating costs and maintain inventory levels.
- Trained and scheduled staff, reinforcing procedures, accountability, and consistent guest service.
- Implemented maintenance follow-up processes to address room issues and reduce service disruptions.
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Conducted regular property inspections to address maintenance issues promptly, maintaining a well-kept appearance for the motel.
- Reduced expenses with effective cost control measures in purchasing and payroll management.
- Developed strong relationships with local businesses to increase referrals and drive business growth.
- Maintained high occupancy rates by implementing competitive pricing strategies and promotions.
- Provided exceptional service and assistance to guests upon check-in.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Oversaw day-to-day operations of 30-room hotel with staff of [4] employees.
Recycling Truck Driver
Recyc-Link
Ottoway,Sa
02.2019 - 10.2024
- Operated recycling truck safely across assigned routes, following collection schedules and traffic regulations.
- Inspected vehicle systems before shifts, identifying issues and reporting maintenance needs promptly.
- Loaded and secured recyclable materials to prevent spills, damage, and route disruptions.
- Navigated residential and commercial routes efficiently, maintaining consistent service and pickup accuracy.
- Completed route paperwork and delivery logs with attention to detail and compliance requirements.
- Maintained a safe working environment with proper safety protocols and equipment usage.
- Provided exceptional customer service when interacting with residents and community members, addressing any questions or concerns with professionalism and expertise.
- Adhered to local regulations regarding weight limits and disposal procedures, maintaining compliance at all times.
- Operated automated or semi-automated hoisting devices to raise refuse bins and dump contents into trucks.
- Immediately reported any unsafe situations or service related issues to dispatcher or supervisor.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Education
Some College (No Degree) - Basic Schooling
Kaitaia Collage
Kaitaia New ZealandSkills
- Reservation coordination
- Reservation management
- Housekeeping supervision
- Property maintenance
- Guest safety protocols
- Security management
Languages
English
Full Professional
Timeline
Motel Manager
Summit Motel
11.2024 - Current
Recycling Truck Driver
Recyc-Link
02.2019 - 10.2024
Some College (No Degree) - Basic Schooling
Kaitaia Collage