Microsft Office
PETER CHANG
-
Green Valley ,NSW
Summary
Reliable warehouse and parts professional offering 7+ years of experience managing shipping, receiving and inventory operations. Excellent record of success in sales and product staging. Dedicated to accurate record-keeping, work site safety and timely issue resolution.
I believe my qualities below will be a great asset to your company.
- Excellent verbal, written, oral and interpersonal communication skills.
- Ability to learn quickly and adapt to any new changes.
- Experienced with Microcat EPC, Pentana Solutions, Bigcommerce, PartsDB and Comestri
- Advanced computer skills with the efficient use of a range of software application packages.
- Basic knowledge of MYOB. Intermediate to Advance Microsoft Office and AX skills.
- Excellent customer service skills (achieved from past experiences through face to face interaction, inbound/outbound phone calls, and email interaction).
- Responsible and dedicated. Capable of working independently and under pressure.
- Team player, flexible, committed, cooperative and goal orientated.
- Well organized and excellent time management skills.
- Excellent attention to detail.
- Enthusiastic with a great drive to learn.
Overview
2
2
Languages
14
14
years of professional experience
Work History
Parts Interpreter/Brands Assistant
Phil Gilbert Parts Toyota
, NSW
01.2017 - 01.2021
- Developed insights on marketing campaigns to assess performance against goals.
- Managing eBay/online stores and all social media accounts
- Effectively increases online sales by 100% after 6months.
- Processing orders using Penta Solutions, ERA, Bigcommerce and Comestri.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Stock and inventory ordering/management.
- Read and studied catalogs to identify new market parts and capitalize on emerging trends.
- Handled all customer service issues quickly to maintain high satisfaction levels.
- Assisted customers by responding to complaints and offering updates on back-ordered parts.
- Examined returned parts for defects and exchanged defective parts or refunded money.
- Directed warehouse staff on over 25 daily online orders.
- Managed new employees with
Warehouse Manager
Nice Australia
, NSW
01.2015 - 01.2018
- Managing orders through Microsoft Dynamics Citrix AX.
- Handled day-to-day shipping and receiving overseeing more than 20 packages per day.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
Delivery Driver/Storeman
Jack Fair
Wetherill park
03.2015 - 05.2017
- Alternated goods in inventory by observing first-in/first-out approach to keep shelves organized and properly stocked.
- Effectively operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Interacted with customers to determine needs and opportunities for additional sales.
- Loaded truck and properly secured items to prevent damage for over 40 deliveries.
Warehouse Manager
Tai Tung
01.2014 - 02.2015
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Managed scheduling and task delegation for 4-member warehouse team.
- Onboarded, trained and supervised 4-person warehouse staff with strong record of meeting schedule and performance goals.
- Wrapped pallets in shrink wrap prior to loading.
- Organized items on racks, shelves and bins to maintain established order in 2 freezers.
Delivery Driver
Win Ray Trading
Wetherill Park, NSW
01.2011 - 02.2015
- Loaded, unloaded and moved material to and from storage and production areas.
- Driving light truck vehicle.
- Delivering orders of rice bags (up to 25kgs each) and cooking oils to customers.
- Kept detailed records of sales, payments and completed or in-progress deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Completed on-time deliveries by choosing best and most efficient routes.
Education
RSA/RCG - undefined
Completion of Year 12 HSC – James Busby High School - undefined
Skills
Customer Service
Teamwork
Well Organised
Order picking and processing
Safety and compliance
Critical thinking
Multitasking abilities
Customer Relations
Staff Training
Improving customer satisfaction
Attention to detail
Software
Microsoft Citrix AX
Pentana Solutions, ERA
MYOB
Comestri
Purecomm
Bigcommerce
Interests
Football/Soccer
Latest technology
Cars and motorports
Photography
Food!
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References
References available upon request
Timeline
Parts Interpreter/Brands Assistant - Phil Gilbert Parts Toyota
01.2017 - 01.2021
Delivery Driver/Storeman - Jack Fair
03.2015 - 05.2017
Warehouse Manager - Nice Australia
01.2015 - 01.2018
Warehouse Manager - Tai Tung
01.2014 - 02.2015
Delivery Driver - Win Ray Trading
01.2011 - 02.2015
- Completion of Year 12 HSC – James Busby High School,
- RSA/RCG,