Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Peter Gottschalk

Kirrawee,NSW

Summary

Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support. Adept at managing [Task] and [Task].

Overview

26
26
years of professional experience
1
1
Certification

Work History

Surveillance Duty Manager

Star Casino Sydney
05.2013 - Current
  • Trained employees in essential job functions.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Supervised and coordinated team to provide guidance and support and maximize performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.

Casino Table Games Dealer/Supervisor

Star Casino Sydney
01.2005 - 05.2013
  • Maintained fast, smooth game pace by efficiently handling dice, chips, money, and cards.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Enforced game rules to maintain fair paly and avoid disputes.
  • Monitored game for potential security risk to protect operation and players.
  • Trained new dealers in rules and operation of different games.

Casino Dealer

Sky City Casino & Hotel
06.2003 - 12.2004

Casino Dealer/Floor Manager

Conrad Jupiter's Casino Gold Coast
12.1999 - 07.2003

NDT Technician/Radiographer

Pilbara NDT
01.1998 - 09.1999
  • Created radiographic images to detect flaws in objects while leaving objects intact.
  • Analyzed and interpreted data, schematics and manuals to determine specifications, inspection and testing procedures, adjustments and certifications of instruments required.
  • Used sonic measurements to map presence of imperfections within objects.
  • Visually examined materials, structures and components for signs of corrosion, metal fatigue and cracks.
  • Performed liquid dye penetrant tests on piping and vessels to inspect for discontinuities and cracks.

Education

Rosny College
Rosny Park, TAS

Skills

  • KPI Monitoring
  • Service Management
  • Process Improvement
  • Verbal and Written Communication
  • Employee Performance Reviews
  • Reporting and Presentation
  • Corrective Actions
  • Emergency Management Strategy

Certification

NSW Casino Special employee licence

NSW Security Licence 1ACE, 2BC

First aid certificate

Timeline

Surveillance Duty Manager

Star Casino Sydney
05.2013 - Current

Casino Table Games Dealer/Supervisor

Star Casino Sydney
01.2005 - 05.2013

Casino Dealer

Sky City Casino & Hotel
06.2003 - 12.2004

Casino Dealer/Floor Manager

Conrad Jupiter's Casino Gold Coast
12.1999 - 07.2003

NDT Technician/Radiographer

Pilbara NDT
01.1998 - 09.1999

Rosny College

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Peter Gottschalk