Peter Huynh
Robinvale,VIC
Summary
Developed leadership and operational management skills in high-paced service environment, now seeking to transition into new field. Expert in team coordination and conflict resolution, with focus on enhancing customer experiences. Ready to leverage these transferrable skills to bring value and drive efficiency in new role. Offering strong leadership qualities and collaborative mindset, eager to learn and develop within this environment. Brings foundational understanding of management principles and operational workflows, coupled with problem-solving and communication skills. Ready to use and develop leadership and organizational skills in any workplace.
Overview
1
1
Certification
Work History
Duty Manager
Belgravia Leisure
11.2023 - 03.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Developed strong relationships with key clients, vendors, and business partners to foster a collaborative working environment.
- Maintained a safe and secure environment for guests and employees through regular facility inspections and adherence to safety protocols.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Lifeguard
Belgravia Leisure
09.2023 - 03.2024
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Attentively monitored swimmers to identify distress.
- Collaborated closely with management to identify areas for improvement within the lifeguarding program.
Education
High School Diploma -
St Joseph's College Mildura
Mildura, VIC11-2024
Skills
- Customer service focus
- Strong communicator
- Lifeguard certification
- Time management
- Leadership qualities
- First aid
- Customer communication
- Physical fitness
- Team collaboration
- CPR and AED training
- Team bonding
- Adaptability in emergencies
Accomplishments
- Supervised team of staff members while working as a duty manager
- VCE Certificate 2024
- An awardee the "Narrm" Scholarship by the University of Melbourne in 2024
- An awardee the "ENRICHMENT Mercy Academic Internal Scholarship" by St Joseph's College of Mildura in 2022
- An awardee of the "Virtue Conquers Achievement Awards" of Academic Excellence and Community Service
- An awardee of the Coaches Award in basketball in 2023
- Won U18's Men Winter Basketball in 2023
Certification
- VCE Certification
- First Aid Certification
- Lifeguard Certification
Languages
Vietnamese
Native or Bilingual
English
Native or Bilingual
Timeline
Duty Manager
Belgravia Leisure
11.2023 - 03.2024
Lifeguard
Belgravia Leisure
09.2023 - 03.2024
High School Diploma -
St Joseph's College Mildura
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