Summary
Overview
Work History
Education
Skills
Certification
Languages
Leadershiproles
Socialmediamanager
Policeclearance
Personal Information
Firstaidmanualhandling
References
Timeline
Generic

Peter N. Kariuki

Baldivis,Australia

Summary

Dedicated and compassionate professional with a strong commitment to social justice, equity, and advocating for vulnerable populations. Possesses a degree in Community Services and qualifications in Political Science and Public Administration, providing a well-rounded understanding of the aged care, disability, and community services sectors. Extensive experience as an NDIS Support Coordinator and community leader, with proven abilities in managing complex client needs, stakeholder engagement, and service delivery. Results-oriented achiever with a proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance. Demonstrates strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Passionate about empowering individuals and eager to contribute to team success while further developing professional skills. Knowledgeable Social Media Manager experienced in executing social media strategies across various platforms. Brings a positive attitude, commitment to continuous learning, and a drive for growth, consistently exceeding targets for engagement, acquisition, and retention.

Overview

6
6
years of professional experience
1
1
Certification

Work History

NDIS Support Coordinator

Access Foundation
01.2023 - Current
  • Delivered tailored care for participants, addressing physical, emotional, and behavioral needs
  • Managed complex participant cases, facilitating access to housing, mental health, and legal services
  • Maintained detailed participant's records, contributing to effective care planning and case reviews
  • Developed trusting relationships with participants through empathy, respect, and communication
  • Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with participants.
  • Collaborated with interdisciplinary teams to provide comprehensive support services for participants, improving outcomes across multiple domains.
  • Maintained detailed documentation of participant, interactions and progress toward goals, providing a clear record of care provided.
  • Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
  • Fostered partnerships with local service providers to enhance resource networks available to participants, in need of specialized assistance or referrals.
  • Worked with other departmental staff to answer questions and resolve problems.
  • Coordinated meetings and events for internal and external groups.
  • Conducted thorough assessments to identify client needs and develop appropriate support interventions, resulting in improved client outcomes.
  • Developed tailored support plans for diverse clientele, identifying unique needs and goals.
  • Served as an advocate for clients within the community, working closely with external partners to facilitate access to resources and supports.
  • Improved client satisfaction by efficiently addressing and resolving support issues.
  • Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.
  • Provided ongoing training to staff members on best practices in care coordination, promoting professional development and fostering a knowledgeable workforce.
  • Maintained and verified accuracy of records and generated miscellaneous reports.
  • Scheduled appointments and meetings for director and team members .
  • Implemented data-driven approaches to case management by tracking key performance indicators and using the information to drive improvements in client outcomes.
  • Managed approximately 30 incoming calls, emails per day from customers

Community Outreach Coordinator

Peel Catholic Youth Group
04.2022 - Current
  • Organized community outreach programs, engaging youth in impactful activities
  • Built partnerships with community stakeholders to foster social inclusion and advocacy
  • Planned and executed events tailored to community needs, focusing on empowerment
  • Led a team of approximately 30 Youth members.

Team Leader

Choice Health Wellbeing Group
01.2019 - 01.2021
  • Led a team of approximately 60 support workers, ensuring compliance with care standards and daily operations of more that 10 participants in 5 disability houses.
  • Aligned services with both organizational goals and individualized client care needs
  • Contributed to strategic service improvement plans and ensured smooth team operations

Social Media Manager

Kenya Australia Chamber of Commerce
08.2024 - Current
  • Managed social media platforms, promoting initiatives and strengthening awareness on issues affecting Kenyan and African communities in Australia
  • Facilitated business connections between Australia and Kenya

Education

Bachelor of Community Services -

Stott's College
Perth, WA

Qualification in Political Science and Public Administration -

Karatina University

Certificate III -

Individual Support

Certificate in Leadership -

Skills

  • Advanced knowledge of aged care systems and processes (My Aged Care)
  • Leadership and team management experience
  • Expertise in client support across aged care, disability, and NDIS sectors
  • Stakeholder management and strategic networking
  • Strong facilitation and public speaking skills
  • Advocacy for client rights and empowerment
  • Exceptional verbal and written communication skills
  • Computer proficiency: Outlook, Word, PowerPoint, client data management systems
  • Team collaboration and problem-solving abilities
  • Excellent Multitasking

Certification

  • Senior First Aid Certificate
  • Manual Handling Certificate
  • Mandatory Reporting Check
  • Current working with Children

Languages

English (Fluent)
Kiswahili
Kikuyu

Leadershiproles

  • Organization of African Community Youth Team
  • Urumwe wa WA (Kikuyu community group)

Socialmediamanager

Kenya Australia Chamber of Commerce, Managed social media platforms, promoting initiatives and strengthening awareness on issues affecting Kenyan and African communities in Australia., Facilitated business connections between Australia and Kenya.

Policeclearance

Current

Personal Information

Hobbies: Reading, Watching movies, Listening to music, Swimming, Playing rugby

Firstaidmanualhandling

Current

References

Available upon request.

Timeline

Social Media Manager

Kenya Australia Chamber of Commerce
08.2024 - Current

NDIS Support Coordinator

Access Foundation
01.2023 - Current

Community Outreach Coordinator

Peel Catholic Youth Group
04.2022 - Current

Team Leader

Choice Health Wellbeing Group
01.2019 - 01.2021

Bachelor of Community Services -

Stott's College

Qualification in Political Science and Public Administration -

Karatina University

Certificate III -

Individual Support

Certificate in Leadership -

  • Senior First Aid Certificate
  • Manual Handling Certificate
  • Mandatory Reporting Check
  • Current working with Children
Peter N. Kariuki