Phanita Chai-ngam
Labrador,Australia
Summary
Reliable administrative professional skilled in promoting customer satisfaction and supporting cross-functional teams. Adept at managing multiple tasks efficiently while providing confidential support to leadership and colleagues.
Overview
1
1
Certification
15
15
years of professional experience
Work History
All rounder at the Cafe
Cafe
Gold Coast, Queensland
06.2025 - Current
- Identified needs of customers promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Personal Assistant & International Sales Support
Savills (Thailand) Limited
Bangkok, Thailand
09.2019 - 02.2025
- Oversaw the international property portfolios for effective overseas asset management.
- Coordinated document preparation to enhance sales and marketing efforts.
- Prepare marketing materials for booth exhibition and event.
- Supported Director with confidential administrative tasks to ensure smooth operations.
- Replies to inquiries and other business correspondence.
Assistant to Sales Manager
Gamma Creation Co.,Ltd.
Bangkok, Thailand
07.2018 - 04.2019
- Delivered reports, documents, and information to Sales & Marketing Manager to support decision-making.
- Coordinated communication with internal and external customers and suppliers to ensure smooth operations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to manager and office staff.
- Managed company email and processed customer orders to maintain timely service.
- Facilitated overseas exhibition organization, managing vendor relationships and event setup.
Business Center & Club Lounge Officer
Pathumwan Princess Hotel
Bangkok, Thailand
04.2011 - 06.2018
- Utilized extensive product knowledge to enhance guest experiences at the hotel.
- Cooperated across departments to enhance operational efficiency.
- Assisted in Rooms & Guest Services functions.
- Managed correspondence and scheduled appointments to streamline administrative support.
- Verified accuracy of charges and records prior to processing for Accounting department.
Education
Bachelor of Arts - French & English
Thammasat University
Pathumthani, Thailand02-2011
High School Diploma -
Triamudom Suksa School
Bangkok, Thailand02-2007
Skills
- Event coordination
- Customer service
- Client Relations
- Sales Coordination
- Administrative Support
- Time management
- Multitasking
- Attention to detail
- Problem-solving abilities
- Team collaboration abilities
- Flexible and adaptable
Certification
- English Test, PTE 51, 08/01/24
- Long Service Award, 09/01/16
- Five Star of the Month, 11/01/13
- Certificate: RSA, 03/01/25
- Training: 48 hours of fundamental Barista, Bangkok Vocational School (Khlong Toei), 01/01/25 - 02/28/25
Languages
- English, Intermediate
- French, Elementary
Timeline
All rounder at the Cafe
Cafe
06.2025 - Current
Personal Assistant & International Sales Support
Savills (Thailand) Limited
09.2019 - 02.2025
Assistant to Sales Manager
Gamma Creation Co.,Ltd.
07.2018 - 04.2019
Business Center & Club Lounge Officer
Pathumwan Princess Hotel
04.2011 - 06.2018
Bachelor of Arts - French & English
Thammasat University
High School Diploma -
Triamudom Suksa School