Philippa Lamb
West End,QLD
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on the customer experience.
Overview
17
17
years of professional experience
Work History
Store Manager
Telstra
03.2015 - Current
- Responsible for achieving key KPIs including Store Sales, Compliance and Customer Satisfaction
- Fostering a positive and equitable work environment through performance and conduct management
- Recruiting, training and coaching team members with a focus on developing emerging leaders.
- Facilitated sessions in the Aspiring Leader Program.
- Worked in a team assisting Franchise Store Managers in Regional Queensland transition to Telstra owned stores.
- Maintained a high standard of service delivery to customers through agility and resilience throughout the COVID pandemic and Brisbane Floods 2022.
- Work with my team of 15+ to ensure the work environment fosters both mental and physical well-being, particularly in times of heightened public aggression and anxiety.
Assistant Store Manager
JB Hifi
01.2011 - 03.2015
- Responsible for the coaching of sales teams to achieve individual and store targets
- Assist the Store Manager in the general operation of the store, including management of stock, rostering and performance management of team.
Store Manager
Borders Books
05.2007 - 02.2011
- Responsible for sales and operations of Big Box, high volume retailer, including managing partnerships with key stakeholders including the cafe, publishers, authors and performance artists.
Education
BACHELOR OF BUSINESS - HR -
Queensland University Technology
Skills
- Outstanding interpersonal and communication skills
- Strong time management skills with the capacity to plan, prioritise and problem solve in challenging and changing environments
- Skilled at engaging a team and driving them to achieve common goals
- High level of proficiency in a range of applications including, but not limited to, MS Office
References
- Derek McGough, Area Manager Telstra 0409 593 249
- Ian Bryant, Area Manager Telstra 0407 264 005
Timeline
Store Manager
Telstra
03.2015 - Current
Assistant Store Manager
JB Hifi
01.2011 - 03.2015
Store Manager
Borders Books
05.2007 - 02.2011
BACHELOR OF BUSINESS - HR -
Queensland University Technology
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