Phillip Fong
Sydney
Summary
Experienced Leader with a proven track record of delivering strong results and initiating growth. A reputation as a strong values-based leader with enormous drive and energy. Open, Honest, flexible and approachable. This supports the facets required to develop and drive a high performing sales team.
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Account Manager Residential NSW
PPG Industries
10.2021 - Current
- Responsible for leading and managing a large territory on Northern Beaches NSW to ensure the achievement of Sales, profitability, and growth objectives
- Responsible for ensuring profitable outcomes through the sales process across the Residential business
- Responsible for Field sales strategies, Call planning, Customer service and Aggressive sales tactics to ensure KPI's and Targets are met
- Responsible for customer relationship management of Tier 1, Tier 2 and Tier 3 Residential customers across my territory
- Responsible for Pipeline growth of Residential Customer Base
- Support role for builder and customer colour requirements
- Onsite inspections of questionable paint application or customer enquiries
- Develop and improve customer service proposition to support the brand strategy
- Supporting marketing with promotional activities
- Attend trade shows and liaise with key stakeholders to ensure their success
- Perform the role in accordance with PPG values
- Write specifications in line with PPG Architectural systems with values over $500K
- Hit all targets, KPI's and made plan in 2022 & 2023
- Grew the territory by 15%+ with the signing of over 50 accounts brought over from opposition paint companies
- (Dulux, Hempel and Haymes)
- Assisted in mentoring and training new staff members to ensure they knew what their roles entitled and how to go about day-to-day responsibilities
- Considered a strong sounding board by the NSW Management team around conflict resolution both internally and externally
Assistant Manager
Ducolour
01.2018 - 01.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Support the store owner in interviewing staff for sales roles
- Organize the daily drivers runs and manage delivery schedule in accordance with priority
- Work on Stock control, banking, staff management, inventory, complete product training and store layout
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
Manager
Dulux
09.2015 - 12.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
QA QC & OHS / Sandblaster
Cormac Contracting
01.2010 - 08.2015
- Led teams to achieve project milestones and enhance operational efficiency.
- Managed cross-functional teams, fostering collaboration to enhance performance.
- Developed comprehensive training programs to enhance employee skills and knowledge.
- Coordinated project schedules to ensure timely delivery and client satisfaction.
- Managed risk assessments to ensure compliance with regulatory requirements and minimize exposure.
- Managed and motivated employees to be productive and engaged in work.
Store Manager
Inspirations Paint
04.2002 - 01.2010
- Managed delivery & receiving operations while achieving weekly targets.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
High School Diploma -
JJ Cahill Memorial High School
Mascot, NSW10-1996
Skills
- Account management
- Client relations
- Sales strategy
- Customer retention
- Staff training and development
- Staff management
Personal Information
Total Experience: Experienced Leader with a proven track record of delivering strong results and initiating growth.
Timeline
Account Manager Residential NSW
PPG Industries
10.2021 - Current
Assistant Manager
Ducolour
01.2018 - 01.2021
Manager
Dulux
09.2015 - 12.2017
QA QC & OHS / Sandblaster
Cormac Contracting
01.2010 - 08.2015
Store Manager
Inspirations Paint
04.2002 - 01.2010
High School Diploma -
JJ Cahill Memorial High School
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