Matthew Brewster
Brookvale,NSW
Summary
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
7
7
years of professional experience
Work History
NSW Account Manager
PAC Trading - Ecoware
07.2023 - 04.2025
- Developed and maintained strong client relationships to ensure high levels of satisfaction and retention.
- Coordinated project timelines and deliverables, aligning team efforts to meet client expectations effectively.
- Analyzed market trends and client feedback to identify opportunities for service enhancement and growth.
- Conducted performance reviews of account strategies, adjusting approaches based on analytics and client needs for optimal results.
- Executed comprehensive account plans that aligned with overall business objectives, driving sustained revenue growth across portfolios.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Sales Representative
True Value Outdoor Blinds
02.2023 - 07.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
- Negotiated contracts with clients and developed relationships with key personnel.
- Set and achieved company defined sales goals.
Sales Manager
Clean Hands
05.2021 - 01.2023
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
- Developed strategic relationships with key suppliers and clients to foster profitable business initiatives.
Warehouse Assistant Manager & Yard Sales
Greendale Timbers
05.2018 - 05.2021
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Managed stock and co-ordinand the delivery of orders placed by customers.
- Face to face sales with customers, including order entry through to invoice payment.
- General office administration inc. inventory management and accounts payable invoice entry.
Education
Bachelor - Business Management
University of Technology Sydney
Sydney, NSWHigh School Diploma -
St Augustine's College
Brookvale, NSW2017
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Relationship building
- Strategic planning
- Goal oriented
- Sales development
Timeline
NSW Account Manager
PAC Trading - Ecoware
07.2023 - 04.2025
Sales Representative
True Value Outdoor Blinds
02.2023 - 07.2023
Sales Manager
Clean Hands
05.2021 - 01.2023
Warehouse Assistant Manager & Yard Sales
Greendale Timbers
05.2018 - 05.2021
Bachelor - Business Management
University of Technology Sydney
High School Diploma -
St Augustine's College