Stephanie Schmidt
Sydney,NSW
Summary
Efficient Customer Service Team Member known for productivity and ability to complete tasks swiftly across all departments within the store. Possess specialised skills in conflict resolution, communication, and time management. Provide skills to prioritise and multi-task in fast-paced working environments. Successfully works as part of a team to reach personal and business goals.
Overview
6
6
years of professional experience
Work History
Customer Service Team Member
Kmart
Blacktown , NSW
10.2019 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Ensured store shelves were stocked appropriately with merchandise items.
- Assisted with training new employees in customer service protocols.
- Followed company policies and procedures diligently relating to exchanges and returns.
- Ensuring customers satisfaction by picking and packing online orders with care.
- Learning the new technologies issued into Kmart (Tory Robot) and taking on the tasks needed to fulfill sales within the store.
Customer Service Cashier
Mc’Donalds
Seven Hills, NSW
09.2018 - 09.2019
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Resolved customer complaints in a professional manner.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Education
Certificate II of Animal Studies - Animal Science
Open College
Online10-2025
High School Diploma -
Wyndham College
Quakers Hill11-2020
Skills
- Complaint handling
- Customer service
- Team Player
- Fast Learner
- Able to work in a fast pace work environment
- Good communication skills
- Hard worker
Timeline
Customer Service Team Member
Kmart
10.2019 - Current
Customer Service Cashier
Mc’Donalds
09.2018 - 09.2019
Certificate II of Animal Studies - Animal Science
Open College
High School Diploma -
Wyndham College